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PRA Business Events
Colorado Springs, CO | Full Time
6 Months Ago
IT Analyst
PRA Business Events Colorado Springs, CO
Full Time | Investment Management 6 Months Ago
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PRA Business Events is Hiring an IT Analyst Near Colorado Springs, CO

IT Analyst

PRA is the market-leading business event management firm, delivering unique experiences that move hearts, minds and businesses forward. Blending Passion, Reach and Authenticity, PRA works collaboratively with clients to craft creative, multi-sensory attendee journeys to leave a lasting impression.

Position Focus

PRA's dynamic Technology organization is growing and looking to hire a bright and well-rounded IT Analyst. This individual will play an instrumental role in propelling PRA's future success and will get the chance to work with the latest technologies (Salesforce, NetSuite, O365, cutting edge infrastructure, etc.) at a company with an incredible culture. Reporting to the Sr. Director of Information Technology, the IT Analyst will provide technology support to the entire PRA organization (29 offices across the US remote workforce). This role will require a well-rounded technology professional with a solid fundamental knowledge of computer hardware, software, and network infrastructure. The ideal candidate will love being hands on and will possess the ability to successfully wear many IT hats.

Primary Responsibilities

  • Provide IT support, diagnosing hardware and software malfunctions (including desktop support)
  • Problem solve IT issues as they arise (identifying and addressing root cause to eliminate the issues from reoccurring)
  • Participate in a variety of strategic and tactical technology projects (system enhancements, new solution roll outs, standardization efforts, infrastructure improvements, new office build outs, and other ad-hoc projects)
  • Troubleshoot problems that come into the IT Dept (answer calls, e-mails and communicate with PRA's internal client base)
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Replace hardware and install new software on clients' machines
  • Manage user provisioning (user set up, group set up, DL set up, etc.)
  • Build and nurture relationships with PRA's IT vendor partners
  • Order new IT equipment as needed
  • Identify and address inefficiencies, promoting IT solutions
  • Answer any IT related questions and help requests
  • Enforce IT policies and procedures as the Department evolves to improve efficiency
  • Recommend infrastructure improvements and system enhancements to continually improve our technology landscape
  • Respond to IT help requests in a timely manner
  • Work with every department at PRA to enable their success (technology should propel and not hinder business success)

Qualifications

  • Honesty, integrity, and strong sense of ethics in all decisions and actions
  • An excellent attitude and a strong growth mentality
  • Bachelor's degree in IT (Computer Science or Information Systems)
  • 3 years of professional experience in Technology
  • Tech savvy with a good understanding of computer systems, mobile devices and other tech products
  • Customer-oriented with excellent communications skills (verbal and written) - proficient in English
  • Ability to diagnose and resolve technical issues
  • Ability to multi-task and prioritize
  • NetSuite, Salesforce, MS Office 365 experience is helpful
  • Knowledge of Active Directory and Microsoft's full technology stack (Office apps, etc.)
  • Personal commitment to organizational excellence

Salary range: $55,000-$75,000 plus full benefits package.

Whether in-person, remote, or hybrid, PRA guides organizations in bringing people together with strategic content, brand engagement and authentic destination experiences. PRA has local teams across the US covering more than 29 top destinations, and a remote execution team who can plan anywhere our clients envision an incomparable meeting or event.

Internally, we believe in not just talking about positive change, but working towards it. Our Equity, Diversity Inclusion Council was created in 2020 to guide and educate, both our team and the industry. We are also members of ECPAT-USA to help end human trafficking, and we have a strong partnership with the American Forest Foundation through which we assist in replanting trees throughout the US.

Our Corporate and Incentive Program Planning Capabilities Include:

Creative Event Design Production; Local Excursions; Tours; Teambuilding; Offsite Events; Dine Arounds; Digital Hybrid Programming; Health Safety Logistics; CSR Giveback Initiatives; Sustainable Planning Services; Transportation Logistics; Staffing; Content Creation; Graphic Design Branding; Gifting.

Follow PRA on social @PRABusinessEvents and visit www.pra.com for more information.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Investment Management

POST DATE

09/10/2022

EXPIRATION DATE

11/03/2022

WEBSITE

pra.com

HEADQUARTERS

Chicago, IL

SIZE

25 - 50

INDUSTRY

Investment Management

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