Join a new and exciting opportunity to protect national security and provide premier mission focused IT services for a dynamic and growing program. Currently, ManTech is seeking a motivated, career and customer-oriented System Architect to join our team in Ft. Meade, MD or San Antonio, TX. In this role, you will provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems and manage IT system infrastructure and any processes related to these systems. 

Responsibilities include, but are not limited to: 

• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. 
• Manage the daily activities of configuration and operation of IT systems. 
• Aid users in accessing and using IT systems. 
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems. 
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. 
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. 

Basic Qualifications: 

• 10 years' of related experience.
• Bachelor’s degree in a technical discipline from an accredited college or university.
• 5 years of additional related experience may be substituted for a degree. 

Security Clearance Requirements: 

• Current/Active TS/SCI with Polygraph