Job Description: Job Description Power Equipment Direct offers a comprehensive compensation package. As an Inside Sales Representative, you would earn a competitive base salary, starting at $18, with additional potential to earn more with our performance-based sales reward. We have an excellent benefits package which includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, and holiday), employee assistance programs, associate discounts, community involvement opportunities, and much more! This role offers a high level of remote flexibility, allowing you to work virtually up to 90% of the time once you complete training. Training is provided virtually, except for up to 1-2 days per week when you would be onsite at our Bolingbrook, IL office for hands on training. Essential Responsibilities & Duties: Interact with customers contacting our Inside Sales Center by phone and electronically. NO COLD CALLING required. Consult with customers to aid in the appropriate selection and purchase of merchandise that meet their needs. Secure sales by effectively answer customers' questions about products, prices, availability, product uses, and value add services. Continually enhance your sales and customer service skills and your product knowledge to increase the level of support you provide our customers. Work with colleagues from across the company to ensure a great customer experience from the shopping process through delivery. Resolve issues and concerns regarding sales and customer service. Perform all work in accordance with established safety standards and adhere to all policies, rules, regulations and procedures. Participate in associate meetings and communicates any concerns to management. Maintain quality score and other performance metrics communicated by management. The Ideal Candidate Will: Have prior sales/customer service experience, preferably in power equipment, plumbing, and/or HVAC (but not required). Be a goal-oriented, self-motivated individual with an ambition to succeed. Desire and ability to learn quickly. Demonstrate the aptitude to build rapport and trust with their customers. Communicate effectively both verbally and in writing, conveying professionalism, enthusiasm, and courtesy. Thrive in a fast-paced, time-sensitive environment by multi-tasking, efficiently utilizing all tools and resources, maintaining exceptional time management and organizational skills. Enjoy working in a fun, customer-focused environment where success as a team is promoted, celebrated, and rewarded. About Us Founded in 2002, Power Equipment Direct is a rapidly growing e-commerce retailer. Our Digital Commerce 360 Top 500 ranked specialty superstores (ranked the 196th largest in the US for 2021) allow customers to quickly find and buy the perfect power equipment, as well as heating and cooling products. Power Equipment Direct has a unique culture and a tradition of supporting civic, cultural, educational, and environmental activities. The company is committed to the highest standards of ethics, from helping customers select green product solutions to providing a safe and secure workplace environment. Power Equipment Direct is committed to the growth - of their business, their people, and their support of the communities in which they do business. Power Equipment Direct is a wholly-owned subsidiary of Ferguson Enterprises, a multi-billion dollar wholesaler of construction-related products with over 29,000 associates and a distribution network spanning over 1,400 locations throughout the US, Puerto Rico, and the Caribbean. The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information