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Technical Support Specialist
Postscript Seattle, WA
$64k-79k (estimate)
Full Time 1 Month Ago
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Postscript is Hiring a Remote Technical Support Specialist

Our first Technical Support Specialist (TSS) will be an invaluable partner to our Support organization, providing technical guidance to our team and customers. You should have a strong technical skillset coupled with a customer-first mindset (after all, customer first is one of our core values!). You’ll become an expert in the Postscript product and Shopify ecosystem to help troubleshoot customer requests, triage issues to Engineering, optimize and design the tool suite for Support, and train the Support team on advanced topics. This role reports directly to our Senior Director of Customer Experience.

All positions at Postscript are fully remote.

Primary duties

  • Testing and confirming expected behavior of product functionality; identifying departures from expectations and providing guidance accordingly
  • Becoming an expert in Postscript technical integration best practices and troubleshooting
  • Advising on what can or can’t be done with CSS in Postscript; troubleshoot and suggest CSS snippets as appropriate
  • Using Retool to leverage existing dashboards and build new ones as needed to look into our database
  • Troubleshooting customers’ issues with Postscript’s API
  • Become an expert in expected Shopify <> Postscript behavior for both standard and Shopify Plus plans
  • Ability to get on scheduled Zoom calls to troubleshoot with shops as needed

What We’ll Love About You

  • 2 years in a customer-facing function; passion for excellent customer experiences
  • Familiar with Python, SQL, and troubleshooting API calls; ability to interpret code
  • Familiar with SMS technologies and complexities behind them (carrier networks, device software impacts)
  • Proficient at outlining details around investigations, troubleshooting steps, and steps to reproduce issues clearly, resulting in swift resolutions
  • Excited to develop and maintain key internal partnerships, especially with our Engineering team and Go-to-Market organization
  • Desire to ask questions and dig deeper to provide thorough, thoughtful answers
  • Able to decipher patterns and bubble up emerging trends and solutions

What You’ll Love About Us

  • Salary range of USD $70,000 to $95,000 base plus significant equity regardless of location
  • High growth startup - plenty of room for you to directly impact the company and grow your career!
  • Fully remote culture - work from home (or wherever!)
  • Fun - We’re passionate and enjoy what we do
  • Competitive compensation and opportunity for equity
  • Flexible paid time off
  • Health, dental, vision insurance
  • Other great perks, such as home office stipend

Job Summary

JOB TYPE

Full Time

SALARY

$64k-79k (estimate)

POST DATE

02/03/2023

EXPIRATION DATE

02/11/2023

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The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Support Specialist job description and responsibilities

Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.

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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.

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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.

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Technical support specialists provide computer support for organizations or businesses.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Specialist jobs

The minimum education requirement for a technical support specialist role can vary from position to position.

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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.

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To become tech support, at minimum, an associate degree or certification with on-the-job training.

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Be an Oracle Certified Associate.

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Step 3: View the best colleges and universities for Technical Support Specialist.

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