Located near Los Angeles, California, Pomona College is widely regarded as one of the nation's premier liberal arts colleges. Established in 1887, Pomona College is known for its small classes, challenging curriculum, close relationships between students and faculty, and a range of student research and leadership opportunities. Pomona is a member of The Claremont Colleges. Pomona College employees enjoy excellent benefits and perks and work in a diverse environment of equal opportunity, intellectual development and personal growth. Job Posting Location: Claremont, CA Job Posting Title: Desktop Support Specialist Job Description: Desktop Support Specialist ABOUT POMONA COLLEGE: Located near Los Angeles, California, Pomona College is widely regarded as one of the nation's premier liberal arts colleges. Established in 1887, Pomona College is known for small classes, a challenging curriculum, close relationships between students and faculty, and a range of student research and leadership opportunities. Pomona is a member of The Claremont Colleges. POSITION SUMMARY: The Desktop Support Specialist provides technical customer-centric support to faculty, students, and staff. This position installs, configures, troubleshoots, and maintains Apple and Windows computers, projectors, and printers in a networked environment. The Desktop Support Specialist writes documentation, trains end users, and supports instructional and administrative uses of technology. This position also assists with the training and supervising of up to 30 student employees in the Client Services office. Reporting directly to the Service Desk Supervisor, the Desktop Support Specialist works independently and collaboratively to perform the following essential duties and responsibilities: Provide technical support for the College, including but not limited to hardware and software installation and configurations in classrooms and meeting spaces. Assist faculty, staff, and students in standard technology troubleshooting. Install computer software systems as assigned. Test applications following installation to ensure proper operation. Respond to user requests for assistance and troubleshooting. Provide software upgrade support. Assist faculty and staff in the use of College supported software packages. Provide excellent phone and remote support to customers Support essential internet technologies. Resolve common software conflicts, printing, and fundamental networking problems. Assist with the support of mobile and permanent classrooms. Support and operate various computers and peripheral equipment such as printers, projectors, scanners, hardware and software diagnostic tools, and appropriate utilities. Support the maintenance of College-owned computer hardware and software inventory and determine the need for repair or replacement equipment. Support the department in determining the appropriate hardware purchased by academic departments or administrative offices to meet college/department-specified requirements. QUALIFICATIONS: High School Diploma, GED, or equivalent combination of education and experience is required. Bachelor’s degree or some college in computers and networking applications and systems is preferred. A minimum of 2 years of experience in hardware/software support, preferably in a mixed platform environment of Windows and Macintosh machines, with two years of increasing responsibility in computer/network hardware/software installation, maintenance, and repair is required. Strong troubleshooting and customer services skills are required and has intermediate knowledge of the use and care of audio-visual equipment. Proficient with Microsoft productivity tools and various desktop application software (MS Office, Adobe Creative Suite, multiple web browsers, etc.). Experience with Windows and Macintosh platforms in a networked environment is preferred. Experience in supporting a multi-user computer environment that is detail-oriented is preferred. Experience at an academic institution is preferred. New employees are required to show proof of full vaccination against COVID-19 or request a Pomona College-approved medical or religious exemption on or before their first day of employment. If you are unable to do so, at the College’s sole discretion, it will work with you to reasonably adjust your start date. Please let your HR Business Partner know if you are unable to provide proof of vaccination or want to request a religious or medical exemption before or on your first day of employment. Note that if you request a religious or medical exemption, it may delay your start date so that we can review and discuss your request. As a California employer, Pomona College requires all employees to be residents of California. REQUIRED HOURS: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday – Friday, except during the designated summer period when office hours end at 4:30 p.m. Overtime, holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the College or division. Travel may be required. ADDITIONAL POSITION DETAILS: Regular, full-time, non-exempt position. Starting pay rate: $25.29 per hour. Please submit your resume and cover letter. TO APPLY: Please submit your resume and cover letter. You may submit both resume and cover letter as one attachment in the My Experience section of the application under the "resume/CV" upload section, or as separate attachments. Once you submit your application, you will not be able to attach additional documents. POMONA COLLEGE REWARDS: Pomona College offers a wide variety of benefits and perks including health, dental, and vision plan options; paid time off; flexible spending accounts; retirement benefits; tuition assistance; fitness and wellness programs; rideshare incentives; and so much more! Pomona College prides itself in being an open, competitive, and equal opportunity employer.