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About us
Poirier Sales and Service - we are a 3rd generation family owned sales and service appliance company looking for the right customer service specialist. We have been based in Norwood for 60 years with most employees being here for over 10 years.
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Skills
Job Type: Full-time
Pay: $21.00 - $26.00 per hour
Benefits:
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Work Location: One location
Full Time
Retail
$37k-45k (estimate)
01/24/2023
02/19/2023
poirierappliance.com
NORWOOD, MA
25 - 50
1962
Private
ROBERT R POIRIER
$5M - $10M
Retail
The job skills required for Customer Service Representative include Customer Service, Problem Solving, CSR, Customer Support, Planning, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.