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Customer Support Specialist
Full Time | IT Outsourcing & Consulting 4 Months Ago
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Point of Rental Software is Hiring a Customer Support Specialist Near Canada, KY

Duties & Responsibilities

  • Receive inbound customer calls, chats, and email inquiries.
  • Analyze customer problems and research solutions using the base knowledge of the software.
  • Diagnose customer issues through process of elimination by asking probing questions.
  • Provide easy-to-understand answers adapted to the customer situation.
  • Document issues appropriately based on existing guidelines.
  • Explain service contract provisions to customers.
  • Assist less experienced Technicians, when available.

Minimum Skills & Qualifications

  • Strong interpersonal and communication skills, both written and verbal.
  • Customer-Centric Attitude: The customer is at the forefront of everything we do – you must live and breathe customer support and promote high customer engagement through all interactions.
  • Exposure to Information Technology, demonstrating strong analytical and problem-solving skills.
  • Ability to give full attention to what other people are saying, while actively looking for solutions.
  • Ability to work independently and effectively as part of a team.
  • Fluent French speaking is a requirement for this role.

Preferred Qualifications

  • Bachelor’s degree in Computer Science (mathematics, statistics, or another business-related field).
  • Microsoft (MCSA) or (MCSE) certifications.
  • Knowledge of Microsoft SQL Server including development of simple to complex queries, stored procedures, triggers and functions.
  • Experience with Microsoft programming languages and platforms including C#, VB.Net, and ASP.NET.
  • Experience in contact center/support environment.
  • Flexibility to work non-traditional shifts (early mornings, late evenings, and/or weekends).
  • Other foreign language speaking abilities (Spanish, Portuguese, Italian, Dutch and German) are highly desirable, but not required.
  • Experience in the Rental Industry is a plus.

Job Type

Full-Time, Insurance, Base Salary, Comprehensive training typically lasting 6-8 weeks.

About Point of Rental…

Are you tired of working in a boring job? At Point of Rental Software, we strive to build a unique atmosphere for our staff members! We genuinely appreciate hard work and want you to enjoy being here. So, in our office, taking care of our customers is our first-priority, but in “down time” here at Point of Rental, you will have the opportunity to challenge your colleagues to a game of ping-pong, putt-putt or PS4, take a load off by enjoying our relaxing massage chair, or just partake in the espresso and snacks provided in the kitchen; all while dodging the occasional Nerf bullets coming from all departments of our office. Yes… even our CEO could be the culprit!

POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

POST DATE

11/09/2022

EXPIRATION DATE

12/13/2022

WEBSITE

point-of-rental.com

HEADQUARTERS

FORT WORTH, TX

SIZE

100 - 200

FOUNDED

1983

CEO

WAYNE HARRIS

REVENUE

$5M - $10M

INDUSTRY

IT Outsourcing & Consulting

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If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

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They are also responsible for conducting surveys on the products or services and communicating customer feedback.

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A Customer Support Specialist will also replace products or process payment refunds as needed.

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They help customers with their queries and complaints.

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Listen to customer complaints and provide adequate solutions for their problem via phone or email.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

02/15/2022: Troy, NY

Make Connections and Give Compliments.

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Ensure that customers understand the resolution and provide on-going education to customers.

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Compile and analyze customer requirements to give the best advice and resolve their query.

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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

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Step 3: View the best colleges and universities for Customer Support Specialist.

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