Field Service Technician - Commercial
Foley, AL

Summary:

The focus of this position will be on complex phone installs and support.

Position is responsible for timely completion of daily assigned commercial voice, video, and data installations. Additionally, the Commercial Technician may assist with building entry construction for industrial, institutional, and MDU applications.

Duties and Responsibilities:

• Ensures timely completion of daily assigned installations – calls in completion status in a timely manor
• Performs aerial and underground commercial, industrial, institutional, and MDU cable, data, & telephony installations following Point specifications and industry practices
• Complies with OSHA, NESC, and Point safety regulations and precautions when completing assigned work
• Performs commercial disconnects and non-pay disconnects. Makes every reasonable effort to retrieve customer premise equipment where applicable
• Maintains and tracks flow of customer premise equipment necessary to perform daily work assignments
• Completes installation and configuration of commercial CPE ensuring customer education and satisfaction of services installed
• Understands various demark configurations for Commercial installs and the transition between our demark and the customer’s PBX and phone equipment
• Has a general understanding of commercial phone systems and the vendors that service them, such that they are able to provide guidance/advise for customers having problems with their phone system
• Must have good customer interaction/communication skills
• Competes Plant Test Date verifications for coordinated LNP cuts, ensures proper number assignments for hunt group configurations, and verifies all features
• Trouble-shoots service affecting problems at the service drop level
• Must be able to climb poles/ladders and work from elevated heights
• Must be able to distinguish different color-coded cables
• Must be able to lift up to 75 pounds
• Promotes Point services and seeks sales & upgrade opportunities
• Special projects as assigned by the Ops Supervisor
• Communication to customers must be grammatically correct, must be professional, positive, and consistent with company expectations
• Coordinates with other Point technical departments
• All other duties as assigned

Qualifications:

• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues
• Able to read street maps
• Able to work flexible hours as required, including evenings, weekends and on-call shifts
• Must have a valid driver’s license and maintain a driving record that meets the Company’s insurance carrier’s requirements

Education/Experience:

Position requires a high school diploma or equivalent. One to two years of technical experience in the broadband and telephone communication field preferred.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
• Ability to differentiate between different sizes and colors of wires
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
• Ability to work with small components
• Ability to use close vision, peripheral vision and adjust focus
• Ability to work in poorly vented areas such as attics, in extreme temperatures
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 90 pounds
• Physically able to operate computer equipment and test equipment
• Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions
• Ability to work safely near power lines and electrical equipment
• Ability to drive Company vehicles in a safe manner
• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position

Benefits:

Point Broadband offers competitive pay and cash bonuses in a stable and fast-growing business.

• Medical, Dental and Vision
• Flexible Spending Accounts *Where Applicable*
• Company Paid Life as well as Voluntary policies
• 401(k)
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Uniform/Boot allowance *Applicable by Position*
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*