Billing Specialist
Bristol, VA

Summary:

Primary duties are to provide support to all internal departments of Point Broadband regarding billing and order entry. The position is responsible for providing accurate and timely invoices to all Point Broadband subscribers. Other duties include ACH and credit card drafts, late fee/late notice processing, IVR call outs, monthly write-offs, internal financial reporting, deposit refunds, product management, and routine maintenance of the billing database.

Duties and Responsibilities:

Essential duties and responsibilities include the following but are not limited to:

• Utilize company software to identify outstanding accounts
• Generate bills and invoices specific to customer accounts
• Deliver invoices to clients via digital and traditional mail services
• Process recurring payments
• Send delinquent accounts to the collections department
• Generate monthly and quarterly reports
• Creation of new products and services
• Routine maintenance of the billing database
• Performs other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

High school diploma or equivalent is required

Experience/Skills Needed:

• Knowledge of Point Broadband’s products and services
• Strong communications and phone skills, interpersonal skills, problem-solving skills
• Strong attention to detail
• Must have excellent customer service skills

Computer Skills:

Requires working knowledge of the Microsoft Office Suite.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk and hear
• Required to use hands to type, handle objects and paperwork
• Required to reach and hold on to items at chest level or reach above the shoulder
• Required to use close vision and be able to focus
• Occasionally required to lift up to 20 pounds
• Must be able to work occasional overtime as required including weekends

Benefits:

• Medical, Dental and Vision
• Flexible Spending Accounts *Where Applicable*
• Company Paid Life as well as Voluntary policies
• 401(k)
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Uniform/Boot allowance *Applicable by Position*
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*