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Product Support Specialist (Colombia)
Podium Bogotá, DC
$63k-87k (estimate)
Full Time 0 Months Ago
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Podium is Hiring a Remote Product Support Specialist (Colombia)

Our Customer Support team is an essential part of our customer’s experience. The team answers how-to questions and troubleshoots customer inquiries, working creatively to keep customers working on what matters most: growing their business! 

People who thrive in this role are curious and creative; they’re driven by empowering others to be successful. They’re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.

What you bring:

  • Customer Obsession: You’re passionate about empowering customers and love the challenge of finding what will help them most
  • Curiosity: You are not afraid to ask questions and have an “always learning” mantra 
  • Ownership: You proactively set high standards and follow through on goals and take responsibility for you and your team’s performance
  • Adaptability: You thrive in a dynamic environment and are comfortable with ambiguity and changing customer priorities and needs
  • Communication: You’re an excellent communicator and thrive at creating clarity and alignment, staying highly organized and great prioritization are part of your tool kit

What you will be doing:

  • You will partner with Podium customers to help answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!
  • You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner
  • You will become an expert in Podium products, both at a technical and customer use-case level.
  • You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
  • You will partner with leadership on increasing organizational efficiencies, sharing feedback and focuses to help the team work smarter while driving customer value higher
  • You will collaborate with peer team members (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term, working as one team! 

How you will be measured:

  • Ticket Resolution Case Volume
  • Customer Satisfaction Quality of Customer Interactions

What experience you should have:

  • MUST SPEAK ENGLISH FLUENTLY
  • Must be graphically based in Colombia
  • 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you’ve influenced customers for the better
  • Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
  • Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME), Coach or Team Lead
  • The ability to balance working independently and through ambiguity while contributing to a strong team environment
  • Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
  • You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
  • You are familiar with navigating and working with multiple support systems (ex: Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, Salesforce, Twilio etc)

Compensation / Benefits:

  • Monthly pay is $1100 USD / month
  • Open and transparent culture
  • Excellent opportunities for career growth and advancement
  • Swag!

Job Summary

JOB TYPE

Full Time

SALARY

$63k-87k (estimate)

POST DATE

03/08/2023

EXPIRATION DATE

06/09/2023

WEBSITE

podium.com

HEADQUARTERS

TUCSON, AZ

SIZE

500 - 1,000

FOUNDED

2014

TYPE

Private

CEO

COLEMAN MANCHESTER

REVENUE

$50M - $200M

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If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Use tools that boost speed and efficiency.

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Listen, understand and take action.

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Step 3: View the best colleges and universities for Product Support Specialist.

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