Job Summary

The Banquets Manager is responsible for ensuring the efficient operation of the Banquet Department with a focus on cost control and exceptional guest service. The banquet manager oversees all aspects of a banquet or event including set-up serving and cleanup. Banquet managers are in charge of hiring training coaching disciplining and reviewing banquet staff. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. 

Responsibilities

QUALIFICATIONS:

• High School diploma or equivalent required with at least 2 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Must be proficient in Windows operating systems
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid.
• Prepare schedules and wage progress reports for all Banquet employees.
• Prepare payroll & tip distribution for the Banquet department.
• Assist as necessary in the setup service and breakdown of banquet functions.
• Coordinate all banquet related food and beverage requirements with the appropriate department(s).
• Keep kitchen informed of accurate counts for plating.
• Recruit hire train and evaluate all Banquet personnel with the assistance of the Food & Beverage Manager.
• Review menu/service with Catering Manager and Food Production Manager/Assistant.
• Maintain up to date details on banquet functions and communicate to supervisors.
• Responsible for ongoing training of captains/hourly employees to maintain standards of service and guest service scores.
• Respond to guests' requests as needed.
• Prepare banquet checks obtain guest signatures and inform client of payment procedures at the completion of all assigned functions.
• Notify the Banquets Director and/or F&B Manager of all materials and equipment that require ordering or need to be replaced.
• Requisition liquor etc. for banquet bars.
• Responsible for safety sanitation and cleanliness of service areas.
• Responsible for loss prevention programs among service employees.
• Attend Weekly Food & Beverage Meeting to ensure proper communication between departments.
• Participate in required M.O.D. coverage as scheduled.
• Conduct menu classes as necessary to develop staff.
• Attend daily BEO meeting.
• Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
• Ensure that pre-meal meetings are conducted for all functions.
• Control and audit alcoholic and non-alcoholic beverages.
• Review Banquet Staff's hours worked for payroll compilation and submit to accounting on a timely basis.
• Supervise the work of Banquet Captains/supervisors and observe the performance of hourly service personnel.
• Assist Banquets Director and Catering Manager with special promotions or changes.
• Responsible for control and maintenance of all service equipment. Write service requests as necessary.
• Cross train as necessary as a manager/supervisor in other F&B Outlets
• Assist audio/visual company as necessary.
• Be familiar with the operation of the P.O.S. system.
• Correct hazards and notify the General Manager or Banquets Director.
• Submit order of all supplies (candles note pads pens uniforms) to General Manager or Banquets Director for approval and maintain inventory levels.
• Handle items for “Lost and Foundâ€_ according to the standards.
• Other duties as requested by Banquets Director or General Manager.

Property Details

Poco Diablo Resort and Spa, a full-service hotel and spa in Sedona, Arizona, offers comfortable and affordable accommodations, upscale on-site amenities including a wellness spa, and breathtaking views of the Red Rock monoliths. THE RED ROCKS AWAIT Unwind in spacious accommodations that combine the comfort of home with the convenience of a full-service hotel. Plunge into the heated outdoor pool or relax in our whirlpool spa. Indulge at our full-service spa with a massage or a facial. Refine your backhand on one of four tennis courts or grab a workout in the state-of-the-art fitness center. Host an elegant wedding or an impressive business meeting in 8,500-square-feet of versatile meeting space. The choice is yours. Experience our all-new restaurant, Willows Kitchen & Wine Bar, offering American eclectic cuisine, sourcing seasonal ingredients that pair wines locally and from around the world. Our menu features small plates along with large plates and a la carte dishes. Willows Kitchen & Wine Bar offers al fresco dining with views of the Sedona red rocks alongside live entertainment, handcrafted cocktails, and local craft beers. Willows Kitchen & Wine Bar offers the perfect canvas for your next memorable Sedona culinary and wine experience. The Spa at Poco Diablo brings a new level of relaxation and wellness to your stay. Our boutique size allows us to take a personalized approach to your visit and deliver the highest quality of service for the ultimate relaxation. We focus on eco-friendly, organic, natural products offering a head-to-toe healing experience. Browse our full-service spa menu including massage, body scrubs and wraps, facials, hair salon, and wedding services. Inspire your colleagues with an event featuring red rock views, and state of the art audio visual technology. The resort offers 8,500 square feet of flexible indoor/outdoor meeting space and an 8-acre event lawn that can be customized for small to mid-size gatherings up to 200 people. Admire gorgeous views of Sedona red rocks from the Poco Diablo Ballroom or Cottonwood room. Breakout spaces are also available to accommodate smaller meetings. Our skilled on-site culinary and event team will work with you to plan and execute your next event at Poco Diablo Resort.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan