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PNC Financial Services Group
Columbus, OH | Full Time
3 Months Ago
Ohio State University Wexner Medical Center
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St. Vincent Family Center
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Nationwide Children's Hospital
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T. Marzetti Company
Columbus, OH | Full Time
$80k-98k (estimate)
3 Months Ago
Quality Analyst
Full Time | Business Services 3 Months Ago
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PNC Financial Services Group is Hiring a Remote Quality Analyst

Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Analyst within PNC's servicing organization, you will be on the Servicing Production Support team. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.
Job Description
Supports the development and continuous improvement of the quality management system.
Generates reports for distribution to various users in the organization, customers, or suppliers.
Participates in supplier quality improvement initiatives; works with suppliers to develop and improve incoming quality levels.
Conducts quality analysis; identifies systemic issues, facilitates effective root cause analysis and corrective actions.
Provides conclusions and recommendations for issues and/or continuous improvement projects.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Competencies
Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
Coaching Others – Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.
Customer Support Policies, Standards and Procedures – Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.
Data Gathering and Reporting – Knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data in a particular department or division of a company.
Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Internal Controls – Knowledge of and ability to create, implement, evaluate and enhance processes in internal controls.
Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Quality Management – Knowledge of quality management methods, tools, and techniques used to create and support an environment that meets the needs of the organization.
Work Experience
Roles at this level typically require a university / college degree with
Education
Bachelors
Additional Job Description
Base Salary: Commensurate with skills and experience.
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

POST DATE

12/09/2022

EXPIRATION DATE

12/13/2022

HEADQUARTERS

FLOWER MOUND, TX

SIZE

25 - 50

FOUNDED

2016

CEO

MARK SHEEHAN

REVENUE

<$5M

Show more

PNC Financial Services Group
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The following is the career advancement route for Quality Analyst positions, which can be used as a reference in future career path planning. As a Quality Analyst, it can be promoted into senior positions as a Total Quality Administrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Quality Analyst. You can explore the career advancement for a Quality Analyst below and select your interested title to get hiring information.

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