What are the responsibilities and job description for the Assistant store manager position at PLS Financial Services, Inc.?
Overview :
PLS® : People. Location. Service
PLS which stands for People Location - Service is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states.
Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs.
Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives.
PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
Position Overview :
Successful Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures.
The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the day-to-day operations of the store, and in the absence of the Store Manager, is responsible for directing the activities of all employees.
Responsibilities :
Being an Assistant Store Manager at PLS means :
Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
Assisting the Store Manager in implementing strategies to help meet store goals and objectives
Ensuring compliance with federal, state, and local regulations
Establishing a strong customer service / selling culture to maximize sales
Working as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
Marketing within your community to increase market share and store revenues
Resolving customer complaints for increased customer satisfaction
Assisting the Store Manager with controlling labor hours, cash, store audits, and shrinkage
Help maintain a neat and clean store environment for our customers and employees
Other duties as assigned
Qualifications :
What we need from you :
A minimum of one-year management experience in industries such as hospitality, financial services, retail and restaurant
Ability, willingness, and comfort to engage with customers
Ability to develop positive relationships with internal and external customers
Strong desire to exceed corporate initiatives and inspire excellence in a team
Superior verbal and written communication, and presentation skills
High-energy, collaborative management experience
Professional appearance and demeanor
English fluency is required
English / Spanish bilingual is a plus
Working Conditions and Physical Requirements :
Must be able to remain in a stationary position for extended periods of time
Must be able to lift 5-10 lbs. with little assistance
Must be able to work in restrictive spaces
Must manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of customers
Benefits :
Benefits for eligible employees include medical / dental / vision, 401k, vacation, opportunities for advancement, on-going training available.
We strive to demonstrate our Core Values in all positions at PLS :
Communication Customer Focus Integrity and Trust Teamwork Results
PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities.
If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team to make arrangements.
The decision on granting reasonable accommodation will be made on a case-by-case basis.
For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment
Last updated : 2024-09-07
Salary : $28,600 - $36,200
