98 Customer Support Agent (Part-Time) Jobs in Atlanta, GA
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PlayOn! Sports is Hiring a Customer Support Agent (Part-Time) Near Atlanta, GA
Description
PlayOn! Sports is the nation’s largest rights-holder and producer of high school sports, producing and broadcasting over 200,000 high school events per year on the NFHS Network. PlayOn is providing high schools with the Pixellot platform to produce and broadcast professional-grade events via artificial intelligence and automation. The Pixellot automated production solution was introduced to high schools four years ago and has quickly become an integral component of the NFHS Network’s offerings. The Pixellot solution allows every event to be streamed live without requiring personnel to produce the games, thereby eliminating the operational strain created by manual game productions. PlayOn has allocated more than $200 million in capital for the project, which will enable any of the 19,500 NFHS state associations’ member schools that currently lack production capabilities to receive up to two free Pixellot Systems in their primary sports venues.
Job Summary:
The Customer Support Agent is responsible for troubleshooting issues for online subscribers who visit our site. They answer questions, solve technical issues, monitor live events, and help ensure successful broadcasts of live video.
Duties/Responsibilities:
- Respond to customer e-mails, phone calls, and social media posts in a timely manner.
- Address complex account and billing issues and work with other teams to drive resolution.
- Troubleshoot customer connectivity issues.
- Coordinate with other departments to diagnose and fix site issues.
- Monitoring events to make sure video is transmitted properly
- Help test new site features
Expectations:
- Communicate clearly and professionally with customers
- Show good judgement about when to escalate issues and involve others in solving problems
- Enjoy working with people and answer calls in a courteous, professional manner
- Demonstrate basic technical skills and experience solving problems with customer computers
- Help the Customer Support team identify and document commonly occurring issues
Requirements
- Basic IT support knowledge
- At least 1 year of experience in a call center environment
- Zendesk is a plus, but not required
Education and Experience:
- High School Diploma or Bachelor’s degree from an accredited college/university.
- 2 years’ experience in Customer Service role related to technology
- Critical thinking skills, resourceful and effective decision-making
- Exceptional conflict resolution, and problem-solving skills
Job Summary
Part Time
Print & Book Publishing
05/26/2022
11/25/2022
playonsports.com
ATLANTA, GA
100 - 200
2008
Private
ROBERT ROTHBERG
<$5M
Software & Cloud Computing
Related Companies
About PlayON! Sports
PlayOn! Sports is a high school media company that broadcast live streaming sports events.
The job skills required for Customer Support Agent (Part-Time) include Customer Service, Troubleshooting, Customer Support, Problem Solving, Call Center, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Agent (Part-Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Agent (Part-Time). Select any job title you are interested in and start to search job requirements.
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Quotes from people on Customer Support Agent job description and responsibilities
For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments.
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A Customer Support Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
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Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Agent jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
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Agents need to be trained for a wide range of customer service soft skills.
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According to numerous studies, today’s consumers expect customer service to be more proactive and personalized.
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Workers must be patient and polite, especially when dealing with difficult or angry customers.
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Second line support agents must remain calm and be completely understanding with each customer.
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Step 3: View the best colleges and universities for Customer Support Agent.
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