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Company Description
PlayerLync is one of the most innovative enterprise mobile solutions on the market. We’re a growing, dynamic, team-oriented software company committed to providing best-in-class products and services to our customers. Our enterprise software solution integrates mobile content distribution and management with e-learning, digital forms and daily operational performance tracking all in one universal solution. PlayerLync’s software is used by high-profile companies to move massive amounts of files on and off devices efficiently, limiting impact on network bandwidth while mobilizing millions of employees every day. In just a few years, our customer base has rapidly grown across multiple industries including professional sports franchises, top restaurant concepts, field services organizations, hospitality organizations and global retail companies.
Job Description
As a Customer Success Manager, your mission is twofold: (1) make sure our customers are ecstatic about their experience with the PlayerLync platform, and (2) manage renewals and upsells. You’ll work with the Customer Success team leader to manage a portfolio of enterprise clients. You’ll also build customer success processes and materials to propel efficiency, scalability, and customer delight. And you’ll collaborate with internal teams to represent customers’ needs and get things done – including Sales, Support, Product, and Marketing.
Why are you a good fit? Because at your core, you are fiercely dedicated to the success of your clients. You have the best customer management and business consultancy skills around. And you’re passionate about expanding client use cases and growing our business.
Essential Duties & Responsibilities
Qualifications
Full Time
IT Outsourcing & Consulting
09/09/2022
12/06/2022
playerlync.com
CENTENNIAL, CO
25 - 50
2013
BOB PAULSEN
$10M - $50M
IT Outsourcing & Consulting
The following is the career advancement route for Customer Success Manager I positions, which can be used as a reference in future career path planning. As a Customer Success Manager I, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager I. You can explore the career advancement for a Customer Success Manager I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.