Do you have a passion for helping people and learning the newest automotive technologies? This is a great opportunity to break into an exciting and lucrative career in the automotive industry! We are seeking committed and hard-working candidates to join our exceptional service team. As a Customer Service Representative, you will be the first point of contact for people who inquire online about purchasing a vehicle. You will provide assistance to questions they may have and set up appointments with potential buyers to start their road to their next vehicle purchase.

At Platinum Central Pennsylvania, we believe that the foundation of success starts with the quality of its people. Therefore, we believe that people are our greatest asset and we are looking for candidates who thrive in a fast-paced environment. We are interested in candidates that work hard, put in the effort, and would treat customers just as how they would want to be treated if they were the person inquiring about a vehicle. We believe in people that always give their best effort, and in turn, that effort is recognized.

Compensation

• Competitive Pay Plan

• Benefits

• Medical

• Vision

• Dental

• 401(k) with Matching

• Paid Time off

• Paid Holidays

• Company Discount on Services

• Fast paced work environment

Tasks and Responsibilities

• Make outbound calls daily/able to sit for long periods at a time.

• Execute an inbound and outbound phone script to build rapport and set sales appointments.

• Input/maintain information captured during phone calls into a CRM (customer relationship management) software.

• Keeping track of your daily calls, emails and appointments.

• Obtaining minimum call metrics and other KPIs ( Key Performance Indicators ).

• Handle and provide rebuttals to customer objections.

• Organize workflow to meet department time-frames.

• Direct sales questions to sales management.

• Communicate and coordinate with internal departments.

• Quantify daily tasks into comprehensive recaps.

Education and Experience

• Prior sales experience a plus

• Call Center experience a plus

• Knowledge of basic computer functions & typing

• Knowledge of customer service principles and practices

• Car dealership experience a plus, but not required

• A Valid Pennsylvania Driver's License

• Must be able obtain a State Board of Vehicle Manufacturers, Dealers, and Salespersons Licensure to Sell Automobiles (or Qualifications Necessary to Secure Licensure Upon Hire) *We Will Help Obtain This*

Equal Employment Opportunity

We are an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.