Description

Job Summary:Assists the Physicians and/or Practitioners as well as Practice Manager in a clinical and surgical operational setting, while delivering legendary patient care. This job is not an 8-5 workday, staff is expected to stay until their physician is done seeing patients and clinic is closed.

RESPONSIBILITIES:

1. Assists doctor with the daily patient flow of the clinic: makes sure patients are roomed in a timely manner reducing waiting times.
2. Keeps clinic work-flow moving, focusing on productivity and efficiency including ensuring exam room is set up, supporting provider productivity, reviewing chief complaint with patient prior to visit with provider and calling in medication to pharmacy.
3. Performs nursing tasks, demonstrating Clinical Competency, including but not limited to: administer medications correctly, sets up sterile field correctly, and performs equipment disinfection and sterilization correctly.
4. Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards.
5. Communicates effectively with interdisciplinary care team and support services including physicians, Medical Assistants, Patient Coordinators and others.
6. Reviews daily clinical and surgical schedule and is able to anticipate appropriately.
7. Documents clinical and surgical chart notes appropriately and accurately.
8. Ensures legendary patient care and patient service is provided at all times.
9. Consistently follows Policies and Procedures to ensure positive patient outcomes.
10. Attends to department meetings.
11. Increases physician and or provider’s overall patient retention.
12. Ability to phone triage in a timely and appropriate manor.
13. Assist in all aspects of a clinical and surgical environment.
14. Sales: Responsible for generating new sales and maintaining current client base.
15. Patient re-activation calls; goal is 20 calls per day.
16. Other Duties: Complete projects and performs other duties and assumes various responsibilities as determined by the Practice Manager and/or the General Manager.

Qualifications

Education and Experience:

1. Certified Licensed Vocational Nurse
2. 2 yrs. of Dermatology/Cosmetic back office medical experience
3. Knowledge of HIPAA, OSHA, and other regulatory issues pertaining to group practice

Essential Skills and Abilities:

1. Committed to executing exceptional customer service and satisfaction.
2. Ability to recognize and support the organization’s preferences and priorities.
3. Ability to foster strong relationships with team members and external clients
4. Excellent listening, oral and written communication skills.
5. Strong administrative and time management skills.
6. Ability to handle multiple tasks.
7. Able to up sell with confidence.
8. Strong organizational and problem solving skills.
9. Tactful, mature and able to get along with diverse personalities.
10. Able to exemplify professional behavior in all aspects of position.
11. Able to function independently.
12. Work as a team and support other staff members.
13. Excellent organizational skills, ability to manage multiple responsibilities.
14. Excellent writing, editing, and proofing skills
15. Excellent customer service skills
16. Maintain confidentiality of privileged and sensitive information
17. Computer literate with proficient Microsoft Office skills
18. Ability to operate basic office equipment such as a phone, fax, copier, printer etc.