SUMMARY:

Responsible to improve and sustain the Quality of our products as they are received at our customers, during the acceptance period and through the life cycle of the equipment. Collaborates with the Project Managers, Field Service, Sales, Engineering, Production Quality and Supplier Quality teams. May be required to act on behalf of the customers, when required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Creates a robust Quality plan for customer quality, that supports the vision of zero defects
• Be the voice of the customer (VOC), while collaborating with the project management teams and Field service teams for new installations and service maintenance events.
• Participates in IAT’s (internal acceptance trials) with customers and other internal teams
• Supports the implementation of Quality improvements in Production via. data collection from Field Service and customers
• Uses the Quality alert process as containment, for defects generated during the assembly process or from suppliers
• Collects, trends and identifies actions from defects found during customer installs and FAT (final acceptance testing)
• Receives customer complaints from internal Field to Factory program and performs Root-case and Corrective Action with cross-functional teams.
• Utilizes the internal CAR (corrective action reports) and JIRA system with 8D process to document and report customer complaints
• Prepares customer reports, to support Trade and Compliance requirements
• Supports the Quality of shipments to customers, and to confirm that process meets customer specifications. Perform audits where required
• Leads customer escalations, with regards to improving Quality
• Implements Final inspections (FNI) as example, after equipment breakdown and equipment shipment is made to customers
• Participates in the MRB process (Material review board), particularly that RMA items, material returned from customers are processed timely
• Participates in customer visits and audits
• Leads CIP (continuous improvement program) with customers
• Trains, mentors, and guides team members in new processes
• Maintains the highest standard for 5S in the workplace

OTHER DUTIES:

• Supports the Quality management systems to create procedures and documentations
• Participates in Lean events, such as value stream mapping, 5S, and others

• Acts as internal auditor for ISO 9001 certification process
• It is every employee’s responsibility to be aware of and adhere to the applicable Safety & Health, Quality and Environmental Process of Plasma-Therm, LLC.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATIONS:

• Associate’s degree required or Bachelor's degree in any field technical degree with appropriate experience equivalent
• Minimum two (2) years of experience in any engineering field
• Lean Six Sigma certification, preferred
• Quality management systems and ISO9001 experience preferred
• Strong background in problem solving and customer interface experience
• Experience with electrical and mechanical systems
• Experience with JIRA and other CAR systems, and other forms of Problem resolution systems, is preferred.

SKILLS AND ABILITIES:

• Ability to translate technical specifications into customer/business requirements
• Ability to effectively communicate both verbally and in written formats.
• Experience troubleshooting and finding multiple solutions to a complex problem
• Ability to work in a rapidly changing environment
• Experience working within both a team environment and independently
• Ability to handle multiple projects simultaneously
• Ability to synthesize and interpret technical data
• Must have strong technical and administrative skills.
• Must be able to interrelate well with personnel at all levels and possess good oral and written English communication skills.