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Back Office Assistant $17/hr

Ellensburg, WA | Full Time
12 Days Ago

Job Description


Hey there: We want to be clear that no medical experience is necessary for this role because we’re able to provide complete in-house training. Often this is a natural fit for anyone who is a certified nursing assistant, or has previous customer service, retail or service industry experience. If you’re looking to transition to a career in the medical field and genuinely love caring for other people, this role is a great opportunity. Don’t hesitate to apply if you’re interested!

Planned Parenthood of Greater Washington and North Idaho (PPGWNI) seeks a motivated and compassionate individual to join our Ellensburg clinical team! This is a full-time position (37.5 hours/week) working Monday through Saturday.

In this role, you’ll be responsible for independently providing a wide scope of patient care – you’ll conduct patient intake, run screening tests, provide health education to patients on a wide range of topics, and more. We will provide all the training and support resources you'd need in-house too. At Planned Parenthood, our Back Office Assistants (also referred to as Medical Assistant - Registered) work side-by-side with our clinicians to provide direct patient care, and lead many dimensions of care and service delivery.


 Core Responsibilities:

  • Provide a warm and supportive experience to all patients.
  • Safeguard the privacy and protected health information of patients in compliance with law and PPGWNI policies. Completely understand confidentiality and HIPAA and consequences of non-compliance.
  • Set patients up in exam rooms and conduct intake, including vitals monitoring, health history, and an overview of patient needs.
  • Perform lab tests.
  • Conduct health screenings.
  • Provide patients medically-accurate and unbiased education on a wide range of health topics, including infection transmission and treatment, birth control options, pregnancy, and more.

Minimum Qualifications

  • Completion of high school education or its equivalent (GED).
  • A demonstrated commitment to PPGWNI's mission statement.
  • Superior customer service and teamwork skills.
  • Flexibility in work schedule included.
  • Travel to other health centers.

Bonus Qualifications

  • Previous experience in a medical setting.
  • Bilingual in English/Spanish preferred.


  • Required up to 25% of the time to various PPGWNI health centers.
  • Valid unencumbered driver's license, proof of insurance, and personal vehicle required.
  • Travel will be reimbursed and time spent traveling is paid.

All full-time employees have access to perks that include:

  • Generous PTO and paid holidays.
  • A full benefits package – including medical and dental – with the individual employee’s insurance premiums covered 100%.
  • Short and Long Term Disability, Free Basic Life, and Accidental Death and Dismemberment (AD&D).
  • 401k retirement plan with up to a 5% employer match
  • Additional compensation for staff who pass our internal Spanish competency test.
  • Ongoing training and professional development opportunities.

Working at PPGWNI is more than a job. It is an opportunity to help ensure that all Washingtonians have access to affordable, high-quality sexual and reproductive health care and evidence-based education programming so they can lead healthy lives and fulfill their dreams. We approach our work through a reproductive justice lens, seeking to break down the barriers that prevent individuals from accessing the health care and information they need and deserve. If this sounds like somewhere you’d fit in, please apply!

What it’s Like to Work at Planned Parenthood

We understand that excellent patient care starts with staff who feel respected, cared for, and engaged in their work. With that in mind, we constantly work to ensure that staff needs are met and that we are providing a supportive workplace where everyone feels like they belong.

Who We Are and What We Do

PPGWNI is a leading health care provider, educator, and advocate, serving nearly 32,000 adults and teens throughout Central and Eastern Washington and North Idaho annually. For over 50 years, our dedicated staff have been providing every person in our community access to the comprehensive health care services, education programs, and fearless advocacy they need to be healthy and plan their futures. PPGWNI is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.