Position Details:

• Hourly salary based upon the level of experience & skill-set

• Contract position with possible extension(s) or hire

• Standard Support Hours: Mon-Fri 8:00am - 6:00pm. Work hours will vary (must be comfortable working dispatch days/evenings/weekends/on call)

• Mobile Worker: Norwalk, CT (additional support all of CT and occasionally upstate MA & Northern NY)

• Requires a valid drivers license and a dependable vehicle that can support a 6 foot ladder

• Responsibilities:

• The patching cabling between network equipment and customer's network

• Structured cabling experience, must have basic cabling tools

  • The installation of power cables from equipment to power supply in rack/cabinet/closet

  • The installation, troubleshooting and de-installing network equipment

• Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)

• Install, troubleshoot, and de-install Network General remote Sniffers

• Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels

• Act as interface between customer's associates and management

• Provide hardware break-fix services for network infrastructure

• Perform onsite call-through, data, voice, website and security testing

• Perform back-up testing to ensure all systems are connected to the customer's network as directed

• Support carrier testing of circuits

• Assist with facilities efforts

• Power and uninterruptable power supply (UPS) restoral

  • Water problems,

  • Emergency cooling restoration,

  • Fire suppression exercises, restoration, and post fire events

• Support inventory management activities

  • Receiving inventory

  • Tagging of assets

  • Tracking spares (crash kits)

  • Ordering inventory

  • Updating inventory records

  • Prepare and return damaged equipment

• Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management

Requirements:

• Must be proficient in utilizing technical tools such as cable tester

• Requires experience in working in communications closets

  • Must be able to perform rack and stack activities

  • Must be able to safely lift heavy objects

• Must understand cable patching processes and procedures

• Must be familiar with 66 Block and 110 Block cross connect procedures

• Must have a basic knowledge of data communications networking.

• Must be able to assist in troubleshooting issues

• Must understand network terminology

• Must be familiar with IP phone

  • Must be able to program Cisco phones

  • Must be able to install Avaya phones

  • Must be able to troubleshoot Avaya and Cisco phones

• Requires good interpersonal communications skills

• Must be able to explain technical issues in a way the customer will understand an issue

• Must be able to interpret a customer's issue in a way that will allow technician to facilitate a resolution

Experience and Education:

• 1-5 years of experience in data communications

• Must have a basic knowledge of Cisco Phones, switches and routers

• Must have a basic knowledge of local and wide area networking.