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Customer Service Representative
Planet DDS Newport Beach, CA
$42k-53k (estimate)
Full Time | Ambulatory Healthcare Services 1 Month Ago
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Planet DDS is Hiring a Remote Customer Service Representative

Planet DDS is the leading provider of cloud-enabled dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America.

Our Customer Support Representative will keep our customer base of dental professionals satisfied with their Denticon software experience by answering questions, providing direct guidance, and by escalating bugs and defects to our secondary support teams within a timely manner. 

JOB DUTIES:

  • Providing Software Support via phone and ticketing system
  • Collaborate with colleagues and leadership on bugs, defects, and escalations
  • Perform software testing for bugs/defects and create documentation within ticketing system
  • Keeping product knowledge current with the most recent updates

SKILLS/QUALIFICATIONS:

  • High School Diploma or equivalent 
  • Basic computer skills - MS Office, Teams, etc. 
  • Experience with Zendesk
  • Good written and verbal communication
  • Customer-facing experience (service/sales/support)
  • Friendly personality 
  • Ability to work independently but also function as part of a team 
  • Dental/Medical Office experience, PREFERRED
  • Practice management software setup/use experience or direct experience with Denticon, PREFERRED

Planet DDS Core Values

Collaborative

Working independently and across teams, we create scalable solutions to enable company growth.

Empathetic

We are educated on the experience of our customers and feel vested in their success.

Accountable

We feel ownership for the quality of our work and take pride in the positive outcomes.

Trustworthy

We operate with integrity and honesty, making promises we know that we can keep.

Ambitious

We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$42k-53k (estimate)

POST DATE

02/08/2023

EXPIRATION DATE

04/17/2023

WEBSITE

planetdds.com

HEADQUARTERS

NEWPORT BEACH, CA

SIZE

50 - 100

FOUNDED

2003

TYPE

Private

CEO

HANNAH COHEN

REVENUE

$10M - $50M

INDUSTRY

Ambulatory Healthcare Services

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About Planet DDS

Planet DDS develops a cloud-based platform that provides dental practice management solutions.

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