Valet/Bellperson

Leadership

Plains Management Group is a premier Hospitality Development and Management Company with decades of experience. Bringing the wisdom of experience in hospitality to its projects, striving to create a singular experience for each guest of each hotel. We are a privately held, fully integrated Hotel Development, Ownership and Management company located in Oklahoma City, OK. Formed in 2011 by the company’s Managing Partners, Jonathan Pitman and Ryan Slater, the company was created with the vision to develop, own and manage high quality hotels.

Property Info

The Ellison, A Tribute Portfolio Hotel is part of Marriott’s Tribute brand that is a collection of independent hotels. As a lifestyle boutique, The Ellison was established to honor Oklahoman Author, Ralph Ellison, and to highlight Oklahoma and its uniquely undiscovered qualities. We are your Neighborhood Hotel, located in The Classen Curve adjacent to Nichols Hills and Western Avenue district. Discover what is Hidden in Plain Sight …

• Bellperson
• Part-Time / Full-Time
• Restaurant Lounge, Dining Room, Patio, Banquet Areas and Rooftop Patio Bar
• 120 Room Count Upscale Boutique Hotel
• Urban Location
• Supervisor: Front Desk Supervisor, Front Desk Manager, Assistant General Manager

Position Summary:

The Bellperson is responsible for assisting with the check-in/check-out process and accommodating guests during their stay in an attentive, courteous and efficient manner.

Duties/Responsibilities:

• Show guests to room assisting them with their luggage.
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel and local questions.
• Perform the duties of a valet as required.
• Parking and retrieving guest vehicles and following all safety and security protocols.
• Ensuring the parking area and front drive is clean and safe.
• Directing guests on the front drive.
• Greet guests upon their arrival using the 15/5 rule.
• Check luggage for hotel guests both for day and overnight.
• Assist in luggage pulls for large groups in the hotel.
• Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
• Open doors and greet guests in a friendly and courteous manner.
• Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
• Maintain an open communication line through all shifts by proper use of intershift log.

• Deliver messages and valet to guest rooms.
• Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
• Comply with attendance rules and be available to work on a regular
• Perform any other job related duties as assigned.

Qualifications

Required Skills/Abilities:

• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
• Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.
• Ability to drive all passenger automobile transmission and function type. 
• Have an excellent driving record as verified by a Motor Vehicle Report.
• Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.

Qualifications:

• High school diploma or equivalent.
• Must have at least three years driving experience with a clean driving record.

Physical Requirements:

• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Perform tasks requiring bending, stooping, kneeling and/or walking.