Pinnacol Assurance does just one thing, and does it better than anyone: provide caring workers’ compensation protection to Colorado employers and employees. And while we may be a little biased, we believe that our work shapes communities and changes lives.

We have big hearts and love big ideas. We’ve been around for more than 100 years, but don’t let that fool you. Pinnacol is committed to taking care of Colorado employers and workers in the most innovative ways. We celebrate continuous improvement, new ideas, compassion, teamwork, integrity and excellence.

With our number one priority to keep everyone safe, along with the heart of Pinnacol’s “culture of caring” to do what is right and not what is easy, we’re currently having our team members work from home. But we’re still making time for fun with virtual events like virtual painting classes, virtual yoga and Zumba classes, and virtual happy hours!

What you’ll do:

Lead the team's strategic and operational efforts to deliver industry specific services creating exceptional customer value. Direct a multidisciplinary insurance operations team of direct and in-direct reports. Establish team strategy, priorities, goals, and expectations to facilitate coordination and delivery of team-based services resulting in best-in-class customer experience. Maintain oversight and accountability for team's book of business to achieve financial, business and customer objectives (underwriting profitability, growth, retention, claims management and customer experience) by routinely monitoring and directing improvement efforts to drive the achievement of key performance metrics. 

What you can expect:

• Collaborate with AVP to develop and implement team operational strategies
• Lead and provide oversight to strategic initiatives and projects to improve Company’s products and services
• Maximize the focus and performance of assigned teams by establishing clear team goals and performance expectations. Develop team standard work, business processes, key performance metrics/goals and hold the team accountable for behaviors and results.
• Use analytical skills and judgement to solve problems and make decisions in a rapidly changing environment.
• Communicate complicated matters to team members and others within and outside of the organization.
• Accountable for effectively leading, communicating and managing change, ensuring sustainability of process and performance enhancement.
• Create a high performance team culture based on lean management principles, continuous learning, improvement and best-in-class operational performance
• Accountable for their team's book of business to achieve financial, business and customer objectives according to overall strategy and drive key performance metrics while ensuring process compliance
• Collaborate with AVPs, peers, discipline managers and others to develop and execute claims and underwriting programs, services, and supporting tools
• Engage the team in continuous improvement and learning to create a best-in-class customer experience informed by customer-driven insights
• Facilitate the delivery of team-based services creating a distinctive customer value proposition
• Collaborate with other business directors to create consistent standard work and best practices
• Observe processes and provides real-time feedback to discipline directors, leads/supervisors, and specialists
• Remain current on the external environment for industry leading tools, technology, analytics and best practices to continuously improve Company’s insurance operations customer value proposition
• Communicate and build commitment to corporate strategic direction across the organization and to external audiences
• Provide a strong day-to-day leadership presence for all staff
• Build and leverage internal and external relationships to create value
• Promote corporate citizenship; represent Company in the community by serving on boards, speaking at association/industry functions, volunteering time and services, etc.
• Other duties as assigned

What you’ll bring to the table:

Bachelor’s Degree strongly preferred. Relevant work experience (similar kind of work at a similar level of work as described in the essential duties) may be substituted for the bachelor's degree. Completion of a degree is encouraged and supported. Five years’ experience in a leadership position in insurance or related field strongly preferred. Must have extensive and in-depth knowledge of insurance operations (claims, underwriting and risk management services). Must be flexible, innovative, and have ability to perform in a rapidly changing, fast-paced environment.

We can’t do our work without people like you.
Our employees are extraordinary and committed to making a difference. Here’s some of the ways we show our appreciation.

• Our benefits go beyond the basics. You’ll get to choose from diverse benefit offerings for medical, dental and vision.
• We care about each other. We enjoy a positive, collaborative work environment. We are hard workers and high performers.
• Take a day (or 20!) off. Enjoy 20 paid days off your first full year plus 9 paid holidays.
• Take care of yourself. Sign up for unique wellness programs, including on-site, company-paid fitness facilities and classes
• Get your learning on. We promote a learning culture to help you master your current job and cultivate the skills of the future through a variety of on-site, online, and off-site professional development opportunities.
• Give back and get paid. Through our employee volunteer program, Pinnacol in Action, employees receive paid time off to volunteer with Colorado nonprofits.
• Share in our success. You’ll have the opportunity to earn a quarterly incentive, up to 20 percent of your annual base salary, when your team exceeds their goals and objectives.

When we find the right person, we try to put our best foot forward with an offer that excites you. We consider what you’d like to be paid, the skills and experience you bring, what similar jobs pay in the Denver area and make sure there’s equal pay for equal work among those you’ll be working with. The compensation amount for this role is targeted at $128,000 - $145,000. Final offer amounts are determined by multiple factors including your experience and expertise and may vary from the amounts listed above.

Want to love your work? Apply today!