Summary

About Pinnacle Dermatology: Pinnacle Dermatology, LLC, offers extraordinary clinical care and an incredible patient experience at every point in the patients' journey. The Illinois based team of board certified specialists is committed to providing complete clinical care for medical dermatology needs, skin cancer surveillance and treatment, as well as medical dermatologic services. Coupled with the unparalleled and unique family-like culture, patients will have an incredible experience from the minute they pick up the phone.

Essential Duties and Responsibilities

• The Lead Medical Assistant will be a Nextech superuser.
• Act as a first level, go to person, for the providers and staff regarding troubleshooting issues regarding supplies, MA levels, Nextech, and patient flows in the back.
• Maximize overall patient flow, including reassigning medical assistants as needed due to patient volume differences or temporarily to assist another team for backlogs
• Ensure medical assistants are completing to do tasks, including assisting with other providers to do lists
• Reassign medical assistants to phones if needed
• Assist the Office Manager to research patient issues, such as complaints, registration, and billing issues related to how a provider or MA coded the chart, and then communicating findings to the director.
• Lead new medical assistants with on-the-job training.
• Assist with communicating and monitoring any new processes and procedures for the department.
• Assist with providing input to the Office Manager on employee performance.
• Organize patient flow according to protocol (as scheduled with any late appts working into the schedule on providers discretion)
• Ordering, sorting, storing, restocking, and inventory of all medical supplies.
• Be knowledgeable of office financial policies and fees.
• Help with office housekeeping duties as directed.
• Check and maintain eye wash station weekly
• Other duties as assigned by Office Manager.
• Assure smooth patient flow by prioritizing the following: rooming patients; taking appropriate patient histories, setting up room for anticipated procedures; sterilizing used instruments, preparing an adequate supply of surgical trays; anticipating provider(s) needs; assisting provider(s) during exams and procedures, and returning patient/pharmacy calls in a timely manner.
• Procedure tray, instrument, and equipment set-up according to instructions. Able to numb patient as directed by the provider.
• Prepare path/lab specimens per protocol; complete path/lab requisition forms accurately and completely; document specimens in path log.
• Review pathology and lab results with patients per providers instructions.
• Document visit in EMR clearly and accurately as directed.
• Respond to patient questions in office and on phone as instructed.
• Schedule surgical procedure appointments on computer as necessary.
• Phone prescriptions and refills to pharmacy according per providers instructions.
• Be familiar and compliant with OSHA Blood Borne Pathogen standards.
• Clean, sterilize, and inventory all medical equipment and instruments. Keep appropriate records of maintenance program.
• Maintain medication samples and discard out-of-date supplies.
• Maintain infection control policies of office.
• Upkeep and cleanliness of exam rooms, supply cabinets, and drawers always well stocked.
• Fulfill patient care responsibilities as assigned, assist doctor with patient care.
• Escort patient to and from exam room, help patient prepare for exam. Review Health History to make sure it is complete and updated.
• Clean/straighten exam room and empty laundry bin between patients.
• Document all medical instructions given to patients.
• Knowledgeable and compliant of HIPPA privacy standards.
• Knowledgeable of all products and procedures in office. Be able to explain both to patients
• Obtaining preauthorization for medications required.
• Schedule appointments for patients with other specialists, fax appropriate records if necessary
• Any other duties as required to ensure Pinnacle Dermatology's operations are successful.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School Diploma or equivalent

Completion of a formal medical assisting program and internship or 2-3 years of recent experience in a Dermatology Practice

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Certificates, Licenses, Registrations

Certified Medical Assistant

Computer Skills

To perform this job successfully, an individual should have knowledge of Nextech Database software and Internet software.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit and type. Typing. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision.

Benefits of Joining Pinnacle Dermatology:

• Competitive Pay

• Medical, dental, and vision

• 401(k) - up to 5% company match; immediately vested

• Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays

• Company paid life insurance and additional coverage available

• Short-term and long-term disability, accident and critical illness, and identity theft protection plans

• Employee Assistance Program (EAP)

• Employee Discounts

• Employee Referral Bonus Program

Pinnacle Dermatology is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.