Are you someone who absolutely loves to be of service to others? Do you enjoy it when people depend on you for help? Are you organized and detail-oriented? Do you thrive on building relationships with others? If so, the Coordinator of Patient Experience role could be a great fit for you.

This is not your average front desk, receptionist position – it’s so much more! Working as a Patient Service Specialist at Pinellas Vascular can be a highly fulfilling job that allows you to not only have a positive impact on the patient’s experience, but also on your coworkers’ experience, and the results we achieve as a company.

We are seeking to bring Pinellas Vascular’s already extraordinary patient experience to the next level. As a Coordinator of Patient Experience, your performance is one of the keys to our ability to consistently provide a great place for patients to receive care and treatment, as well as a great place for employees to work. So, while you will be stationed at the front desk, you will be making an impact on every patient’s care experience.

This position goes above and beyond the normal duties of a receptionist. As an employee, you will have the ability to impact people’s lives in truly meaningful ways every day. We are looking for someone to join our team who will help us make a positive impact in the local community.

General Requirements: The ideal Pinellas Vascular employee is…

• Adaptable and Flexible: willing to adapt or adjust to accommodate your colleagues and patients
• Patient-centric mindset: the patient always comes first, and you will make the first and last impression on them
• Exceptional communication skills: communicate proactively and with empathy
• Detail-oriented: people count on you to ensure all the details are done correctly the first time around
• Team Player: you will be an integral part of a clinical team

Responsibilities: You’re more than just an admin or a secretary! The ideal candidate possesses the ability to consistently perform the following job duties with excellence...

• Warmly greet every patient with eye contact, a smile, and a positive statement
• Attentively register new and existing patients as they arrive, offering them information as necessary to ensure they know what to expect during their visit
• Thoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitations
• Carefully conduct insurance authorizations and verifications
• Collect co-pays from patients with attention to detail
• Offer a fond farewell, providing any pertinent information about their next appointment
• Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude
• Being a beacon of hope to patients who are ill and enduring the stresses and ravages that their health exerts upon them
• Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep

*The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Minimum Qualifications:

• High School Diploma or GED required
• Previous medical office experience required
• 1 Year Front Desk experience preferred

Preferred Qualifications:

• Bilingual (English/Spanish)
• Ability to use all necessary office equipment (faxes, copiers, computers, telephones, etc.)
• Ability to type 40 words per minute preferred
• Previous experience with insurance/billing preferred

Physical Requirements:

• Ability to walk, stand, bend, and reach consistently throughout a workday/shift
• Appropriate manual dexterity to enable typing (including10-key) throughout a workday/shift
• Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

Benefits:

• Full medical, dental, vision benefits: Yes (32 hours)
• 401K Employer matched (after 1 yr. of service)

· Employee Savings Program

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Healthcare Administrative Support Occupations: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person