New York, New York Job Description Responsibilities: The CSA is expected to be well versed in and perform all the functions of the CSA team. Some of the responsibilities of a CSA are to ensure the smooth daily operations of the CSA main reception desk which include – but are not limited to: Coverage: In conjunction with the other CSA's, coordinate daily reception/CSA desk coverage for day and evening needs/vacations/holidays. There should be flexibility and a strong team work ethic in order to have all shifts covered. Staff : Contribute to creating an exceptional service standard for the CSA desk operations. Participate in all firm offered training to the CSA team. Conference/Meeting Coordination: Work closely with the Conference Services Manager to plan and coordinate on-site meetings, with particular attention to such support as menus, setup, staffing, IT needs - including the coordination of the conferencing and audio visual technologies working closely with the firm's IT team. Participate in catering of meetings; place food/beverage orders; follow through on all aspects of every meeting to completion. Organize firm and office functions including seasonal events. Experience with EMS is a plus. Vendor Invoices: May be asked to coordinate, reconcile and process payment of invoices for caterers, miscellaneous food service (e.g., Sharebite Web orders) and other outside vendors. Miscellaneous: Continually evaluate desk operations and make suggestions to streamline or offer new ideas as appropriate and to achieve high quality support. Work directly with peers, internal and external clients to solve business challenges. Facilitate communications related to all aspects of events, ensuring the information is communicated with staff, attorneys, contract employees, vendors, etc. Must be proactive, have the ability to anticipate problems, implement work-around solutions and deal with ambiguity to ensure all responsibilities are executed at a consistently high level. As the first face of the Firm, a CSA should have at least 2 years of experience in a client facing role in a large professional services environment and/or Bachelor Degree. The candidate must be able to work well with all levels of staff, attorneys and departments and possess a “can-do”/ positive attitude. The candidate must be a self-starter, extremely organized and detailed-oriented with a strong commitment to accuracy. Must possess strong multi-tasking skills, the ability to manage priorities effectively and to adapt well to a continually changing environment, excellent follow-up skills, attention to detail, strong judgment and problem solving skills, excellent communication/interpersonal skills (both written and oral). Professional client services skills, demeanor and attire/appearance are a must, along with an adeptness to handle difficult clients tactfully. The candidate must possess exceptional knowledge of computers and relevant software applications and a proven record of performing clerical duties such as scanning, photocopying and collating and be proficient with MS Office Suite. The candidate must display a cheery, pleasant, welcoming and calm demeanor. This position requires the ability to work overtime when required and necessary. New York Pay range for this role, with final offer amount dependent on skillset and experience is between $57,000 - $60,000 Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer. If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com. We set a high bar for client service and regularly ask clients how we can do better. Our responsiveness has placed us among the Top 25 Most Recommended Law Firms Among GCs for five years running in BTI’s benchmark survey of corporate counsel. Pillsbury people are up for a challenge and thrive in a high-performance environment. We are motivated to deliver the best outcomes for sophisticated clients. Best of all, we genuinely like working with one another, which is why we consistently rank among the best law firms to work for and the best firms for overall diversity in Vault's annual survey results. We collaborate. Our team approach enables us to draw from a rich set of capabilities, experiences and talents to deliver the best solutions to meet our clients’ needs. We innovate. This is a firm for self-starters with entrepreneurial ideas, and the work we do for clients lands us among the Financial Times’ Most Innovative Law Firms. We value transparency. Communications are straightforward, and information is openly shared. We are connected. Information moves seamlessly across our platform as we serve clients at any time of day, from anywhere in the world. We pursue diversity. Experience has proven that different perspectives yield the most creative solutions. We care. Through our pro bono practice, charitable giving programs and volunteer work in our communities, we seek out opportunities to do good. While our offices each have their own style and personality, Pillsbury is fully integrated under a single management structure. We are a true partnership, unified by common business objectives and shared values. This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators and application developers to more easily access and analyze data.