Interested in inspiring lives? Join our team!

For over 75 years Pigott has been creating inspiring spaces for people to do their best work. Our team works together for one common core purpose to elevate the human experience by inspiring lives one space at a time. If you want to belong to a team that does that every day, Pigott is a great fit for you.

We work with commercial clients in Iowa and South Dakota who are curious about leveraging space to realize their organizations full potential. If you have experience working with this type of client - or want that experience - this role will be a great fit for you.

You will love it here if you:

Do the right thing.

We operate with honesty and integrity and are passionate about doing the right thing for our team members, our clients, our vendor partners, and our community.

Create exceptional experiences.

We go the extra mile to create exceptional experiences for all, while cultivating a culture that brings out the best from within each member of our organization.

Choose your voice.

We encourage Pigott team members to choose to see what's possible, not what's in our way, while practicing gratitude and kindness to all.

Lead the way.

We empower people to lead and encourage a culture of ownership and accountability. We bring knowledge and expertise to anticipate, guide and solve.

Position Purpose:

The Client Services Coordinator is responsible for providing support to the Project Management Department. This support will be in the form of administrative duties related to the small-project order category of business which includes but is not limited to: order entry, responding to emails/phone messages, creating install folders, and scheduling installation with customers. It may also include double counts, pricing & proposal generation, assistance with change orders, punch list and warranty claims.

Position Accountabilities & Performance Expectations:

• Establish and nurture positive relationships both internally and externally
• Attend monthly departmental meetings
• Concise and well organized communications
• Consistently follow project life cycle checklist-specific to small-project order, category of business
• Maintain Encompass database, as required, to ensure Client information is accurate and complete
• Enter project prospects into Encompass database
• Create project numbers
• Request internal installation and design quotes
• File client sign off/approval
• Generate deposit invoices
• Create, convert and enter quote to project order
• Place orders in small-project order category
• Resolve Acknowledgment discrepancies
• Manage completion of install folders or Express order folders
• Schedule installation date with Install Department and Client
• Verify product receipt in warehouse or drop ship deliveries
• Monitor labor hours
• Manage change orders upon request for deviation from original scope of work
• Manage punch list process
• Resolve product claims issues (ex. freight claims, 'shorted product', product returns)
• Assist with warranty claims
• Confirm order satisfaction with client
• Provide feedback on how to improve process

SECONDARY DUTIES AND RESPONSIBILITIES

• Process demo requests to Service Department
• Double count small-project orders or assist as back up support for Project Managers on complex-project orders
• Small-project order pricing
• Proposal generation to client to include small order Terms and Conditions
• Obtain client sign off/approval

Position Requirements:

• Bachelor's Degree in business related field required.
• Minimum three (3) to five (5) years of related work experience is preferred. Customer service experience in a service-related industry is preferred.
• Solid business acumen with a driven, positive and professional attitude and strong work ethic.
• Strong problem solving, decision-making skills with an emphasis in solution development.
• Ability to learn quickly.
• Demonstrated attention to detail, with the ability to manage multiple, complex projects simultaneously and in an effective and organized manner.
• Experience in working with cross-functional teams. Excellent interpersonal skills with the ability to take and give direction within a matrix organizational structure and team environment.
• Ability to develop strong relationships, easily build rapport and earn the respect of colleagues and customers.
• Ability to think and act in a proactive manner.
• Ability to travel (as needed) to Pigott regional offices, as requested by internal team members to support presentation and sales efforts.
• Ability to proficiently use a financial calculator in the development of astute pricing strategies.
• Demonstrated proficiency with Microsoft® PowerPoint, Microsoft® Word and Microsoft® Excel. Experience with Microsoft® Publisher, Keynote and CAP a plus.
• Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred.
• Ability to work the time necessary to complete projects and/or meet deadlines.

Position Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

Pigott, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective team members and incumbents to discuss potential accommodations with the Company.