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Moor+South PIER Management Co. LP is Hiring an Operations Supervisor Near San Francisco, CA
Blue & Gold Fleet has been the premier provider of ferry and water excursion services on San Francisco Bay for over 40 years, offering the famous one-hour San Francisco Bay Cruise, the 90-minute Escape from the Rock Cruise around Alcatraz Island and a Sunset Cruise.
The company provides regular ferry service to Sausalito and through its contract with the Water Emergency Transportation Authority (WETA) service to: Harbor Bay, Main Street Alameda, Oakland, Richmond, Seaplane Lagoon, South San Francisco, Vallejo, Oracle Park (for San Francisco Giants games and special events) and Chase Center (for Golden State Warriors games and special events). Blue & Gold Fleet operates a fleet of 21 vessels.
We are seeking a skilled Operations Supervisor to join our team in San Francisco. The Operations Supervisor is responsible for the daily supervision and training of the union crews, ensuring adherence to company policies and procedures. This role entails overseeing both Box Office and vessel crews, ensuring their proper training in conjunction with the Fleet Operations Manager (FOM) and company policies. This role also serves as a liaison between regulatory agencies, government bodies, and affiliated unions.
Job Description
- Ensures Box Office employees and Vessel Crewmembers are compliant with company policies and procedures.
- Directs, coordinates, and maintains crew training as established by FOM policy.
- Ensure that crews are aligned with company policies and procedures, providing guidance and support as needed.
- Maintains open communication channels with crews, management, regulatory agencies, and unions to address any issues or concerns.
- Reviews applications & participates in hiring panel for vessel crews and box office staff.
- Assists with event coordination and acts as liaison for Special Event and Charters.
- Maintains Safety Training Records, certifications, compliance and facilitates safety meetings.
- Collaborates with other departments to support special events, seasonal dcor installations, and ongoing improvement initiatives.
- Requires a minimum of 5 years of customer service experience.
- Requires 5 years of experience in a supervisory role managing personnel, preferably in a unionized environment.
- Must be willing to work nights, weekends and holidays as needed.
- Proficient verbal, written and interpersonal skills.
- Proficient in Microsoft Word and Excel.
- Proven success in customer service and staff management .
Additional Information
Blue & Gold Fleet will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. For more information visit https://sfgov.org/olse/fair-chance-ordinance-fco.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
Job Summary
Full Time
$77k-98k (estimate)
04/29/2024
05/12/2024
The following is the career advancement route for Operations Supervisor positions, which can be used as a reference in future career path planning. As an Operations Supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Supervisor. You can explore the career advancement for an Operations Supervisor below and select your interested title to get hiring information.
If you are interested in becoming an Operations Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Operations Supervisor job description and responsibilities
Operations supervisors oversee all the activities within a specific department or area of an organization.
04/07/2022: Killeen, TX
Operations supervisors are responsible for leading and supervising a group of employees.
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After supervising employees, operations supervisors are responsible for evaluating their performance and delivering feedback, positive or critical, depending on the employee and the situation.
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Operations supervisors are responsible for elevated customer support for the customers who have requested to speak to managers or someone with more authority.
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Often, supervisors create and oversee their team’s workflow, or the tasks required to complete a job.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Operations Supervisor jobs
Supervisors must use active listening skills to understand employee complaints and to work with them to reach a solution.
04/03/2022: Topeka, KS
Some companies require the operations supervisor to make major contributions to the functions of other departments.
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Operations supervisors report directly to the director of the department they supervise.
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A supervisor oversees the day-to-day performance of employees.
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Therefore, an operations manager needs to have a strong hold over the quality standards of the products.
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Step 3: View the best colleges and universities for Operations Supervisor.
