Overview

The Triage Nurse is responsible for utilizing the nursing process to provide comprehensive care for patients. The position handles incoming phone calls from patients who are seeking medical information, scheduling assistance, or health education.

Responsibilities

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

• Triages patients over the telephone. Assesses and evaluates their concerns. This includes screening the condition, advising the patient in home self-care when appropriate and facilitating an office visit with physician when necessary
• Responsible for clinical assessment of patients' needs and implementing a plan of action to accomplish established goals for all scheduled shifts
• Proficiency in clinical skills as well as the processes involved in maintaining a smooth flow of patients
• Acts as a clinical mentor to members of the call center team
• Understands when to delegate calls
• Acts as a liaison between the patient and the clinical sites
• Schedules routine and acute appointments for patients based on their needs
• Answers and addresses clinical questions sent by patients via the patient portal
• Regular and reliable attendance.
• Perform other duties as assigned.

Qualifications

KNOWLEDGE, SKILLS, & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: Nursing Program from an accredited university or college.

Experience: 1 year dermatology experience preferred.

Certifications & Licenses: LPN, RN (preferred)

Technology Applications: Knowledge of Microsoft Office Applications.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle or fell objects, tools, or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 25 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.

Noise level in the work environment is typical for an office and/or medical clinic environment.