The CMO Voice for Clients and Team. Driver of Strategic, Human-First Solutions. Builder and Owner of Meaningful Relationships. 

The Director of Brand Management at Guild Collective is responsible for all client relationships and retention, driving strategic solutions and deep relational trust both internally and externally, leading to revenue growth. This role is also responsible for the nourishment and cultivation of a human-first, world-class brand team.

With this posture:

Gritty. Creative. Excellent. Trustworthy. Empathetic. 

Through these responsibilities:

Ownership

• Responsible for all client relationships and client health. 
• Direct management of top Guild Collective clients.
• Communicate with care, clarity, & consistency to client team, Guild team, & external partners. 
• Know client growth objectives & deliver creative solutions to meet and exceed them.
• Lead the delivery of unreasonable, human-first client service.
• Project, measure, and report on client revenue.
• Measure and report on account profitability.
• Establish clear client portfolio expectations. 
• Collaborate with CEO and COO to earn new client engagements.
• Expand current client relationships.
• Lead the development of contracts and collaborate with Operations to ensure profitable contracts. 

Commitment to Process

• Organize & be held accountable for delivering the client marketing project plan for clients you directly manage, and support and oversee this work for team members you manage. 
• Collaborate with Operations to ensure proper workload for team members.
• Responsible for developing and upholding Guild Collective client experience standards and processes in collaboration with CEO and COO.
• Demonstrates openness and responsiveness to development feedback and accountability during your formal times of review (biannual and annual reviews).

Quality

• Proactive communication to clients and internal team on projects, issues, and challenges.
• Clear and thorough context on all client projects and deliverables. 
• Development of the brand team to deliver clear, strategic direction and feedback on all client deliverables and strategies. 

Client-Facing

• Lead weekly client check-in calls & coordinate updates with Guild team & external partners.
• Attend key client functions, quarterly meetings, & other critical events as a Guild representative. 
• Be the owner of client relationships and work with care to deliver tremendous service and results. 
• Build, model and uphold Guild Collective client service standards. 
• Build strategic client connection events that support the revenue goals of the agency and foster relational trust.

Staff Culture

• Consistent participation and adherence to company meetings and internal communications.
• Attend Guild Collective’s weekly team meetings, quarterly business review meetings, and other core team meetings.

Leadership 

• Leadership and development of the brand team.
• Allocation of workload to brand team. 
• Act as CMO voice for our clients and our team. 
• Proactive and consistent communication to COO on all client issues, risks, and relationships, and brand team health.
• As supervisor, ensure each member of your team is actively participating in and taking personal ownership of their 90 day new team member onboarding plan process.
• As supervisor, in collaboration with the COO, facilitating the vital process of formal reviews (biannual and annual reviews), that provide direction, support, and accountability to your team members and the accomplishment of their goals and objectives.

Qualifications:

5-7 years of agency experience, including 2 years of direct management and director-level experience.