Why Phlow?

• We are a trailblazing, essential medicines impact company creating solutions through innovation.
• Join a dedicated and passionate team of razor-sharp people accomplishing something significant.
• Have phun while you work and enjoy amazing benefits!

You at Phlow:

You eat, sleep, and breathe technology. It’s always on your mind. You work at Phlow where you put your technology obsession towards achieving something very significant. You are a unique information systems guru. Maybe you are one of the best in the world. You chose Phlow because of our mission. At Phlow, nothing is more important than our people. Every employee is mission critical to our success.

Your Work at Phlow:

The IT Operations Lead will be responsible for the day-to-day IT operations and the delivery of services across the organization. This role will work with company associates, consultants and contractors comprising all disciplines required to deliver end-to-end IT business solutions to meet and/or exceed customer expectations.

The IT Operations Lead will also incorporate experience, skills and creativity to assess situations, triage problems and troubleshoot issues.

Essential Job Duties & Responsibilities:

• Provide maintenance to local company networks whilst maintaining and optimizing the technology landscape.
• Manage internal customer relationships and expectations by developing a communication process to keep others up-to-date on initiatives and impact to the user community.
• Demonstrate strong analytical and problem-solving skills in leading issue resolution.
• Own issues through resolution, escalating to appropriate support member/team when necessary.
• Complete installation of hardware and software as required along with regular updates, work with the IT team to configure hardware and software.
• Monitor, and analyze system performance and provide valid recommendations and suggestions to improve performance from an operational standpoint.
• Make recommendations on operational objectives by studying business functions; gathering information; evaluating output requirements and formats. 
• Ensure high levels of service delivery, systems availability, security controls and recoverability.
• Prepare reports and ensure optimal performance and maintain records of operating or service level agreements with internal customers.
• Other duties as assigned.

What it Takes:

• Minimum of 3 years of IT Operations experience in complex, fast pace, cross-organizational corporate structures.
• Microsoft cloud certifications highly desirable.
• Strong interpersonal skills and communications skills. Ability to communicate effectively to both technical and business personnel at all levels of an organization.
• Experience in multiple technologies in the areas of Network switches, routers, wireless APs, firewalls, Server OS’, Client OS’, Server & client hardware, cabling infrastructure.
• Time management skills and ability to meet deadlines.
• Ability to work independently and as part of a team.
• Experience with Microsoft Office 365 products and Virtual Desktops.
• Experience with Audio Visual systems’ management, maintenance and support.
• Ability to thrive in a fast-moving, continuous learning environment; iterating and learning as a team.
• Active listener with a curious and open mind.
• Steadfastly pursues excellence in execution.
• Servant leadership.
• Bachelor’s degree or above in Information Technology, Operations Management, Computer Science, Engineering or related field.

About Phlow:

Phlow is a trailblazing, essential medicines impact company that is reimagining essential medicines from start to finish using flow chemistry. Everything Phlow does is designed to promote access to affordable, high-quality essential medicines for all Americans. Phlow provides a solution to the broken essential medicines supply chain by offering a resilient end-to-end solution that is U.S.-based, comprehensive, and fully integrated. With the support of an industry leading team, experienced strategic partners, and established relationships at the policy, regulatory, and federal levels, Phlow will manufacture active pharmaceutical ingredients (API) and finished pharmaceutical products, domestically for essential medicines critical to the Nation's healthcare. Through the use of continuous-flow technology and green chemistry, Phlow is able to reduce costs and waste, improve quality and yield, and offer a more environmentally friendly alternative to batch manufacturing.

Phlow's commitment to diversity includes recognition that our mission is best advanced by the leadership and contributions of colleagues of diverse backgrounds, beliefs, and culture. Recruiting and mentoring staff to create an inclusive organization that reflects our shared values is a priority. 

Corporate Social Responsibility: At Phlow, we recognize and put great value in our responsibility to all our stakeholders. This is why Phlow pays attention to the triple bottom line, which considers social, environmental, and financial sustainability. Team members are expected to understand these concepts and consider the triple bottom line in daily decision making.

EEO Statement: Phlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or status as a protected veteran. In addition to federal law requirements Phlow complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Phlow, we are committed to our people. We strive to create a best workplace in the world through providing world class benefits and creating a culture around our shared values. We are proud to be a certified Great Place to Work. Find out more about what makes Phlow a great place to work here.