Description

As a Manager, you would have a hands-on role in dealing with customers, responsible for completing tasks associated with the branchs daily operations and will be the primary point of contact for all office operations. You will lead your team to help meet all performance goals and metrics for the branch as defined by upper management. To do so, this position requires being able to help motivate others, excellent customer service skills (both over the phone and in person), paying attention to details and a passion for sales. This position is responsible to help develop, assist, and participate in all marketing and collection efforts as well as handle employee and/or client dispute resolutions. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices.

You will be responsible for proper staffing and scheduling based on the needs of the business. Youll also be required to help train and develop your store branch employees. Communication to your area supervisor will be instrumental in the success of you and your store, as well as articulating to them on the development of your staff. Youll be asked how your store is performing in comparison to the budget and provide any insight on how to improve the business.

After training, you will be expected to recommend and sell our financial products and other services to customers. You should have excellent communication skills to build strong relationships with not only our current customers, but also our potential ones. You will also help aid in executing marketing efforts within the local community to help generate sales and customer growth.

While growth is always important, so is collecting and lending in a responsible way. Youll be required to adhere to the Companys policies, procedures and all applicable federal and state regulations. Youll need to have the capabilities to maintain accurate cash controls and ensure company security procedures are executed. You must enter customer and transaction information accurately into the point of sales system and create and maintain accurate customer files with all required documentation. Perform and document collection calls and any other approved collection activities. Youll also be responsible to ensure your staff is lending and collecting in a responsible manner that adheres to the Companys policies.

This position requires standing for long periods of time, lifting and carrying up to 20 lbs. Work may be performed indoors or outdoors as needed. Ability to operate a computer and point of sale system, calculator, copy machine and utilize employers filing system. You will also be responsible for maintaining a clean and welcoming customer environment, which includes vacuuming, dusting, cleaning bathrooms and windows with provided cleaning supplies.

Qualifications

Minimun 2 years leadership role in Alternative Financial Services Industry or equivalent.

Excellent organizational & communication skills.