Overview

Are you a friendly, outgoing individual with experience in veterinary medicine who wants to work in an environment where you can be part of a team? Are you looking for a fast paced, client oriented career where you can make a difference in the lives of people and their pets?

Veterinary Referral Associates is looking for full time, professional receptionist to work mid and closing shifts, Friday-Sunday, in our busy 24-hour veterinary emergency and specialty hospital in Gaithersburg, MD.

Open Shifts:

• Friday-Sunday, 12:00pm-12:00am *eligible for weekend shift differential*
• Friday-Sunday, 10:00am-10:00pm *eligible for weekend shift differential*

Education and Experience:

• Candidate MUST have experience working in a veterinary hospital.***
• Candidate must have at least 2 years of experience working in customer service, i.e. veterinary, restaurant, retail or service business.
• Candidate must have high school diploma or equivalent.
• Experience with Cornerstone is a plus!

Ideal Candidate's Knowledge, Skills, and Abilities:

• Excellent communication and client service skills
• Ability to work individually and in a team oriented environment
• Ability to take direction
• Ability to handle money accurately and honestly
• Be well groomed and organized
• Be friendly, outgoing and people-oriented
• Must have sound decision making skills and be able to multi-task while working in an environment of stress

Qualifications

Minimum Qualifications/Requirements:

• High school diploma, GED or equivalent combination of education, and/or experience.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Must be flexible with scheduling and able to work some weekends and holiday.
• Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

Responsibilities

Position Overview:

The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Tasks include:

• Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
• Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
• Organize and process all payment plans, billing statements, and collections.
• Perform cashiering duties; process refunds, returns and credits as needed.
• Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
• Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
• Receive and distribute incoming mail; and process outgoing mail.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
• Respond to client emails; type and edit a variety of correspondence, and process faxes.
• Able to learn basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
• Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.

How To Apply

In addition to a rewarding career opportunity and paid time off, Veterinary Referral Associates offers subsidized employee pet care; employee health, dental and vision options; 401(k) along with insurance and disability coverage options.

If you're interested in working in this dynamic environment, please apply now through PetVetCareers.com!