The Business Development Specialist (BDS) is a multifunctional role designed to increase sales and enhance customer relationships. The BDS is responsible for performing sales and customer service tasks in accordance with company business practices and in the professional manner required to build market share.

Responsibilities:

• The BDS provides exceptional service to all prospects and customers through various contact methods (phone, fax, mail, e-mail).
• Works to support our Sales Department by identifying warm leads from lost or potentially lost customers.
• Prequalifies new leads from outside 3rd party sources.
• Conducts targeted campaigns to undercover reasons why a customer left.
• Maintains and develops relationships with customers and former customers with a set goal to retain or return to an active account.
• Identify and communicate potential customer needs or opportunities to appropriate department
• Consistent use of suggestive selling techniques, special products, and services promotions.
• Promote the benefits of the company; Knowledgeable of company’s full product offering and service capabilities.
• Provide technical assistance for external customers and internal associates.
• Demonstrate proficient use of all job support tools.
• Adhere to business policies as defined by management.
• Select and process mailings to customers, e.g., product literature, specifications, MSDS sheets, catalogs, promotional flyers, and other available materials.
• Remains current on conditions regarding products and product updates through available resources.

Qualifications

• Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions.
• Interpersonal - Maintains confidentiality; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills;
• Written Communication - Writes clearly and informatively. Ability to write reports, business correspondence, and present information clearly and concisely.
• Mathematics - Ability to work with mathematical concepts such as sales ratios, margins, return on investments, valuation, and depreciation.
• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition. Demonstrates excellent analytical skills.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.
• Dependability - Takes responsibility for own actions; commits to long hours of work when necessary to reach goals.
• Initiative - Takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment.
• Creativity. Able to deal with customer issues/situations that do not fit neatly into our standard business processes or procedures. Maintains a customer focused perspective.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure.
• Multi-functional. Able to thrive in fast paced, multi-tasking environment.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• King of Prussia, PA 19406: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your desired compensation range?

Work Location: Hybrid remote in King of Prussia, PA 19406