Ask Yourself

• Do I work for a company that isn't compensating me for what I'm worth?
• When was the last time my company offered me continued educational and growth opportunities from experts in my field?
• Does my work offer me a long-term career or just another job?

It may be time for a change! Peterman Brothers has been in business for 36 years and is Indianapolis' leading Plumbing and HVAC company. We're family-owned and operated and take pride in being the best place to work. This is backed up by being placed on the Indy Star's Top Workplaces list 6 years in a row...and counting!

The Role

• You will use your blend of field knowledge, administrative talent, and that motivational leadership background to develop, lead, and inspire our Indianapolis HVAC department.

What You'll Do

• Lead team members and field leadership in service, maintenance, and home performance.
• Monitor staff performance to ensure that daily revenue and sold-hour goals are met.
• Show employees how their individual contributions matter to the company's success.
• Communicate clearly, show recognition and build rapport with employees.
• Monitor employee engagement levels and know how to promote a healthy work environment.
• Train and advise staff members on how to win new referrals and gain repeat business.
• Establish customer satisfaction metrics, evaluate performance, and coach staff to success.
• Provide insight on annual budget, control expenses and meet or exceed sales plan.
• Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1's.
• Shape company culture by living the values of our company.
• Bring more energy than you take. You will set the tone every day for the entire organization.

Daily Responsibilities

• Oversee:
  • HVAC jobs
  • Average Tickets
  • Turn Overs
  • Technician Efficiency & Closing Rates
  • Feld Leadership
  • Escalated Customer Situations & Remediation
• When needed, check GPS status for proper arrival times, and assist technicians with on-the-job pricing.
• Be available for your team via phone after hours, and on the weekend.

Weekly/Monthly Responsibilities

• On-site or virtual curbside spot checks with technicians.
• Complete all payroll functions.
• Lead weekly department meetings all while promoting our positive company culture.
• Plan a minimum of one monthly product training per month.
• Weekly one on ones with technicians.
• Meet with Direct Supervisor, and your Field Supervisors once a week.
• Meet with Controller and Purchasing Coordinator weekly to go over labor and materials for sold jobs.
• Perform annual and mid-year performance reviews
• Proactively meet with HR/Talent Manager to go over performance opportunities and staffing needs.
• Administer disciplinary action, or performance improvement plans when needed.
• Complete pre-scheduled departmental interviews.
• Nate Training

What You'll Need

• Knowledge of local HVAC codes with a minimum of 5 years industry experience.
• 5 years of management and/or leadership experience
• Possess the ability to inspire both personal and professional growth in our team members.
• Be detail oriented, highly organized, and a great multi-tasker with good presentation skills.
• Ability to drive team performance to achieve all departmental goals and objectives.

Company Perks

• Top Compensation Package
• 401k w/Generous Company Match
• Company Paid Personal Time Off (2 Weeks to Start)
• Company Vehicle or Vehicle Allowance
• Gas Card
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Voluntary Disability Plans
• Voluntary Hospital Indemnity
• Voluntary Accident Coverage
• Virtual Teladoc Appointments
• Tool Account
• Uniforms
• Paid Holidays
• Birthday Off

Peterman is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

INDHP