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Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
What you'll do:
- Responsible for establishing and promoting a culture in which we proactively engage and educate pet parents and help them feel confident that they are providing the best care to their pets.
- Assist in managing a matrix-like environment to ensure operational goals and customer satisfaction needs are met.
- Promote a culture of service and trust for customers and staff.
- Establish and sustain an environment that supports partners in doing their jobs well, ensuring each associate receives the prescribed training and feedback, and meets the required qualifications for their position.
Essential Job Functions:
The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.
- Oversees the daily operation and manages all aspects of the business to ensure it meets sales and profitability projections.
- Completes and submits accounting, inventory management, and payroll paperwork accurately and in a timely manner.
- Ensure all expenses are maintained within budgeted levels.
- Coaches partners to peak levels of productivity, efficiency and teamwork. Encourages a culture of fun, accomplishment, development and teamwork.
- Establishes, models and sustains an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return. Trains, coaches and supports sales partners to do the same.
- Manages partners, which includes recruiting, reviewing job applications, and interviewing job applicants, checking references, conducting pre-employment background checks, hiring, and training.
- Manages and coaches partners to do their jobs well and to balance the needs of the customer with the need to complete assigned responsibilities. Responsible for the continuous training and development of partners.
- Ensures partners have the necessary training, knowledge and customer engagement skills to achieve sales goals.
- Participate in tasks associated with scheduling veterinarians in advance of clinics.
- Partner with clinic location management and Petco field leadership to identify business and relationship improvement opportunities and lead or assist in their implementation.
- Participate and present material on clinics to store leadership partners.
Supervisory Responsibility:
This position directly supervises Vet Assistants, Customer Assistant, and Rig Managers and other market support personnel.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
Full Time
Retail
09/26/2022
10/04/2022
stores.petco.com
SEBRING, FL
25 - 50
1955
DEANA ANDERSON
$5M - $10M
Retail
The job skills required for Vetco Operations Leader include Leadership, Scheduling, Accounting, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Vetco Operations Leader. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Vetco Operations Leader. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Vetco Operations Leader positions, which can be used as a reference in future career path planning. As a Vetco Operations Leader, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Vetco Operations Leader. You can explore the career advancement for a Vetco Operations Leader below and select your interested title to get hiring information.