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Petco
Petco
Chula Vista, CA | Full Time
6 Months Ago
Selling Experience Leader
Petco
Petco Chula Vista, CA
Full Time | Retail 6 Months Ago
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Petco is Hiring a Selling Experience Leader Near Chula Vista, CA

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Selling Experience Leader (SEL) is the key driver for the guest experience and leading a selling culture in the store. Through the lens of Petco’s vision of “Healthier Pets. Happier People. Better World.” The SEL is the champion and role model for all relationship building touch points with Petco guests. The SEL will mentor all store partners in the culture of selling and engagement to support and drive the customer experience. The SEL assists the General Manager in developing and managing a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals; as well as assists in managing all aspects of the store’s business in accordance with Petco operational standards and safety procedures.
Essential Job Functions:
The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.
- Responsible for successfully implementing a guest centric culture in the store by leading in the following areas, as well as all other projects/duties as assigned.
- Provide an outstanding guest experience with each interaction.
- Utilize a deep understanding of business acumen to measure, analyze and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans.
- Lead store execution, training, communication and maintenance of company initiatives, programs, policies, procedures, safety practices, and promotions.
- Responsible for driving the implementation and execution of customer-centric programs such as seasonal promotions and sales to meet and exceed sales targets.
- Train, coach, and develop department level leaders and store partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.
- Leads a “never out of stock” culture with store partners to ensure exceptional customer experience for all Omni-channel initiatives (examples include, but are not limited to: BOPUS, Extended Aisle, and Repeat Delivery).
- Ensure the weekly schedule is written effectively to maximize operational and selling floor coverage.
- Manage and coach dog training partners in delivering a consistent services customer experience aligned with our Petco Brand Standards and Customer Promise.
- Promote a positive culture of teamwork by working alongside the leadership team, establishing priorities, and providing clear direction.
- Demonstrate and support a continuous improvement and growth mindset.
- Demonstrate a keen and genuine interest in all kinds of animals.
- Perform other duties as assigned and assume responsibility as Leader on Duty to drive selling engagement. Nature of Supervision: General instruction is provided by the General Manager on some, but not all tasks to be performed.
Supervisory Responsibility:
- The Selling Experience Leader is directly responsible for the Guest Services and Dog Training roles in the store.
- Partner with the GM to attract, hire, and retain top talent; participate in new partner and leader interviews and selection.
Work Environment:
The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the store briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.
Contacts:
This position has continuous contact with the general public at the store and at store-related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, store repairs, coordination of vaccination clinics, store events, vendor meetings, etc.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

POST DATE

09/22/2022

EXPIRATION DATE

01/06/2023

WEBSITE

stores.petco.com

HEADQUARTERS

SEBRING, FL

SIZE

25 - 50

FOUNDED

1955

CEO

DEANA ANDERSON

REVENUE

$5M - $10M

INDUSTRY

Retail

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The job skills required for Selling Experience Leader include Customer Service, Initiative, Teamwork, Continuous Improvement, Critical Thinking, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Selling Experience Leader. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Selling Experience Leader. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Selling Experience Leader positions, which can be used as a reference in future career path planning. As a Selling Experience Leader, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Selling Experience Leader. You can explore the career advancement for a Selling Experience Leader below and select your interested title to get hiring information.

If you are interested in becoming a Selling Experience Leader, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Selling Experience Leader for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Selling Experience Leader job description and responsibilities

Responsible for successfully implementing a guest centric culture in the store by leading in the following areas.

05/24/2022: Elkhart, IN

Train, coach and develop department level leaders and store partners in all areas and functions required to run the store efficiently.

04/10/2022: Cleveland, OH

Mentor all store partners in the culture of selling and engagement to support and drive the customer experience.

04/20/2022: Harrisburg, PA

Promoted a positive culture of teamwork by working alongside the leadership team, establishing priorities and providing clear direction.

04/03/2022: Rochester, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Selling Experience Leader jobs

Experience in the company's specific industry is highly desirable.

05/09/2022: Stockton, CA

Experience using office applications and other software related to the position.

03/15/2022: Des Moines, IA

At least some experience in sales and customer service is generally required.

05/05/2022: Paramus, NJ

Step 3: View the best colleges and universities for Selling Experience Leader.

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