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Operations Manager

Acworth, GA | Full Time
8 Days Ago

Job Description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Responsible for assisting the Store Leader in achieving the store’s budgeted sales and profit goals. Ensure that all merchandise is accurately received, priced, stocked and backroom is maintained per OSE standards.

Essential Job Functions:
- Ensures 100% pricing accuracy, including verifying all pricing labels are up and are accurate with regard to correct price and current offer date.
- Facilitates the unloading and stocking of merchandise according to operational guidelines and OSE standards.
- Ensures that the store is well stocked and inventory counts are accurate.
- In partnership with Store Leader, ensures staffing levels are appropriate for receiving and processing stock.
- Ensures that the backroom and equipment is organized and clean per OSE standards.
- Prioritizes merchandise moving to sales floor and areas to be stocked, including POG and end cap sets
- Perform routine housekeeping tasks to maintain the stores appearance and meet OSE standards.
- Ensures highest productivity levels are achieved for receiving, processing and stocking.
- Trains and develops partners on proper receiving, processing and stocking procedures, WMR and food rotation practices according to Petco standards.

- Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges. Performs the daily balance of cash drawer as necessary.

- Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.

- Abides by and enforces all company policies and procedures, including but not limited to those designed to minimize shrink.
- Adhere to and promote established safety procedures.
- Ensures the facilitation and accuracy/integrity of the Blue Dot program.
- Ensure that unforgivable items are in stock at all times.
- Directly supervises the Merchandise Operations Specialists. Leads and coaches all store partners in providing great guest service and performing their assigned task with the objective of achieving budgeted sales.
- Ensures RTV and Hazardous Waste processed are managed per Petco policy.
- Communicate all situations and/or conditions that affect the store to the Guest Experience Leader and/or Store Leader (e.g. guest complaints, item requests, inadequate inventory levels).
- Perform all special or other projects as assigned and assume responsibility as Leader on Duty (LOD) as needed. LOD

Key Accountabilities:
- Provide quick and courteous service to all guests by utilizing the GUEST Model throughout the store.
- Ensure OSE standards are maintained throughout the store.
- Ensure that the store is opened and / or closed in accordance with established P&Ps.
- Provide training and coaching in GUEST and product knowledge to store partners.
- In partnership with the Store Leader and/or Guest Experience Leader ensure proper store scheduling is being maintained to ensure guest service during peak hours.
- Adhere to and promote established safety procedures.
- Assist the Guest Experience Leader and/or Store Leader in planning out location changes needed to the grid and ad planner to maximize sales.

Supervisory Responsibility:
Directly supervise the Merchandise Operations Specialist. Complete performance evaluations for partners.

Work Environment:
The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store partners.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

Company Overview

  • Website petco.com
  • Headquarters FRISCO, TX
  • Size 15,000 - 50,000
  • Founded 1965
  • Type Public
  • CEO DANNY R COX
  • Revenue $10B - $50B
  • Industry Business Services
  • About petco
  • Petco owns and operates a chain of pet stores that retails animal nutrition and grooming products for dogs, cats, fishes, reptiles and birds.

Skills for Operations Manager

The job skills required for Operations Manager include Coaching, Scheduling, Responsibility, Planning, Guest Service,and Integrity etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Operations Manager

The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.