Do you have exceptional customer service and telephone skills? Do you love solving customer issues? Look no further! We are hiring a Customer Service Representative.

WHAT'S IN IT FOR YOU?

• Work with a GREAT team!
• Competitive base salary plus bonus incentives
• Comprehensive medical, dental, vision, disability, and life insurance
• Retirement savings plan with company matching contributions.
• Paid time off (PTO) and paid holidays
• Fitness reimbursement

WHAT YOU'LL BE DOING

• Respond to inbound phone and email inquiries, using resources to effectively identify, resolve, and escalate customer needs as appropriate.
• Make outbound calls and inquiries to assess the quality of service our customers are receiving, and if quality of service is not spectacular, leverage available resources to turn the customer into an Open Works advocate.
• Keep customers informed throughout the ongoing status of any ongoing/current issues they may be experiencing.
• Manage portfolio of accounts to assure contract renewals and terminations remain under company KPI's.
• Actively pursue contract increases and upsells to create a better customer experience.
• Monday through Thursday - 8:30am to 5:00pm and Friday (work remotely)

WHAT WE'RE LOOKING FOR IN YOU!

• Strong Communication skills
• Committed to providing excellent customer service.
• 1 year(s) in a contact center environment
• 1 year(s) experience working with a CRM system.
• Ability to type over 25 WPM.
• Proficient in Microsoft Office Suite
• High school or GED required.

WHO WE ARE:

OpenWorks is a full-service, national commercial cleaning and facilities management operator that helps businesses, healthcare facilities, and schools work better by making facilities cleaner, safer and healthier. With more than 9 regional offices and more than 700 franchise partners across the country. OpenWorks has earned coveted spots on Inc. 5000 and Franchise 500's lists as one of the fastest-growing franchise operations in the nation.

OpenWorks is an Equal Opportunity Employer.