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1 IT Support Analyst Job in Seymour (Distribution), IN

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Pet Supplies Plus
Seymour (Distribution), IN | Full Time
$55k-68k (estimate)
4 Months Ago
IT Support Analyst
Pet Supplies Plus Seymour (Distribution), IN
$55k-68k (estimate)
Full Time | Retail 4 Months Ago
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Pet Supplies Plus is Hiring an IT Support Analyst Near Seymour (Distribution), IN

Overview

The IT Support Specialist’s role is to provide Tier I support for all IT related issues. Specialist will be expected to help configure, test, analyze and support WMS applications in support of core organizational functions and business processes. The selected individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT-related system investments

Responsibilities/Qualifications

IT Support Analyst key responsibilities include:

  • Provide Tier I level, onsite technical support to Distribution Center facility with a minimum of 175 employees. Ability to quickly learn, and Support Facility Supply Chain Applications, Hardware and Process’. (Manhattan WMOS, Microsoft Office, RF and wireless Terminals, network hardware, Printers, etc.); May be part of an on-call rotation for after-hours support as necessary.
  • Excellent written and verbal communications skills to facilitate communications between and among highly experienced business and IT team members.
  • Track, document and resolve incidents and requests reported during deployment of new applications as well as enhancements to existing applications.
  • Ability to work with remote Infrastructure support team to resolve onsite technical and system issues in a timely manner.
  • Provide end-user training along with site-level support; performs all functions in accordance with IT and the company’s business practices.
  • Perform Audits with the operation to validate System Configuration against end-user execution.
  • Previous experience in a Technical Support role, help desk, or Technical Repair/Test Bench role preferred
  • Design and develop a knowledge bank to document resolutions for future post-action analysis Understanding of general Distribution Warehouse Management System concepts, particularly around retail (Manhattan WMOS) helpful.
  • Participation in IT project lifecycles/ implementation projects is preferred.
  • Organizational and project skills, ability to multi-tasking across multiple projects.
  • Collaborate with the team in the planning, design, development of new and existing applications and process’.

IT Support Analyst requirements include:

  • Possess a relevant professional qualification and/or suitable background experience in operations or training.
  • Possess excellent personal organization and strong analytical and problem-solving skills.
  • Possess the ability to work productively, efficiently & effectively with initiative and drive while under tight deadlines and pressure all while maintain attention to detail and quality.
  • Distribution or Manufacturing WMS leadership roles and IT Project experience
  • Certificate or Equivalent Experience in IT Support or related field.

About Pet Supplies Plus

Pet Supplies Plus is focused on making it easier to get better products for your pet. With 650 locations in 40 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.Pet Supplies Plus is ranked No. 20 overall in Entrepreneur Magazine's 2022 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com. 

EOE STATEMENT

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$55k-68k (estimate)

POST DATE

11/17/2022

EXPIRATION DATE

12/29/2022

WEBSITE

petsuppliesplus.com

HEADQUARTERS

GOLDSBORO, NC

SIZE

200 - 500

FOUNDED

1999

CEO

RICHARD SANDS

REVENUE

$10M - $50M

INDUSTRY

Retail

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PET SUPPLIES PLUS LIMITED is a company based out of 97 LASCELLES HALL ROAD, HUDDERSFIELD, United Kingdom.

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