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Perry Ice Cream
Akron, NY | Part Time
$35k-43k (estimate)
3 Months Ago
Customer Service Representative - Part Time
$35k-43k (estimate)
Part Time | Consumer Goods 3 Months Ago
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Perry Ice Cream is Hiring a Customer Service Representative - Part Time Near Akron, NY

Overview

This is a part-time, Monday-Friday, hourly position with hours that average 32 hours per week.

About the Role:

As a core member of our Customer Serviceteam, you will be expected to:

  • Support the outside sales and distribution teams while providing world class service to our customers
  • Receive customer’s calls and emails to enter orders, while proactively contacting customers to request orders and further the presence of the Perry’s Ice Cream brand by promoting our products
  • Work as a team with the delivery drivers and outside sales representative to provide outstanding execution of our products at the store level
  • Provide superior customer service and support to customers

As your employer, Perry’s will help you to achieve all of the above goals through feedback, education, and continuous professional development.

What We’re Looking For:

  • Someone with previous customer service experience is a big plus;
  • A high-energy, customer focused individual with a positive attitude;
  • Someone who excels in a fast paced & multiple priority environment;
  • Ability to analyze problems and resolve problems quickly at the functional level;
  • Excellent computer/typing skills and understanding of Microsoft products to include: Outlook, Word, & Excel;
  • Ability to quickly build quality relationships with customers and other team members;
  • Accountability to exercise safe behavior;
  • Flexibility to work Monday through Friday 8am - 5pm, average weekly hours 32/week;
  • Good communication skills (written and verbal);
  • Passion for customer service and representing yourself and Perry’s with the highest quality; and
  • High integrity and commitment to teamwork.

Essential Duties:

  • Working with and talking about ice cream most of your day. How cool is that! 
  • Work with the customers to troubleshoot complaints, general inquiries, delivery delays, and equipment issues. Your ultimate goal is to foresee the customer’s needs, creatively determine solutions that exceeds those needs, and communicate back to the customer in a positive way.
  • Receive and respond to requests from our customers for informational materials.
  • Maintain customer account information through data entry in our computer system.
  • Provide front desk/reception coverage

Perry's Ice Cream is an Equal Opportunity Employer and a drug free facility.

Job Summary

JOB TYPE

Part Time

INDUSTRY

Consumer Goods

SALARY

$35k-43k (estimate)

POST DATE

12/02/2022

EXPIRATION DATE

04/03/2023

WEBSITE

perrysicecream.com

HEADQUARTERS

AKRON, NY

SIZE

200 - 500

FOUNDED

1918

TYPE

Private

CEO

ROBERT DENNING

REVENUE

$50M - $200M

INDUSTRY

Consumer Goods

Related Companies
About Perry's Ice Cream

Perry's Ice Cream manufactures and distributes a variety of ice creams.

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The job skills required for Customer Service Representative - Part Time include Customer Service, Communication Skills, Flexibility, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative - Part Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative - Part Time. Select any job title you are interested in and start to search job requirements.

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