The lead role in expected to assist management in work associated with team plans, organizes, implements standardization, and helps coordinate intake and delivery of analytics/reporting requests for the Performance Integrity Insights team. Efforts include intake assessment and prioritization protocols, service level agreements, tracking, technical support / automation, Aha reporting and liaison with key areas including, but not limited to: Revenue Cycle Management (RCM) Teams and clinical and corporate areas. Works closely with Insights leadership, key Insights analysts and RCM Operations team to ensure proper triage/prioritization/workflow is followed and standards are adhered to. Liaisons with Information Technology, vendors, and RCM team/users as appropriate to coordinate and support IT prioritization, governance approval process(es), development build collaborations, testing, troubleshooting and change control. Serves as the first line of support to Insights team members related to troubleshooting issues brought forward.

This position is 80hr per pay period and benefit eligible! Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (up to 24 days per year starting), and 403B with up to a 6% employer match; click here to learn more!

When working at M Health Fairview, we want to support our employees growth, honor their strengths and give them the freedom to feel empowered to make a difference in the lives of others.

• Acts in lead role to maintain and update (as appropriate) system intake, prioritization, and approval process for analytics/reporting requests, including aiding with the identification of duplicate, vague, complex, and/or non-revenue cycle requests.
• Acts as first line support to team to help with trouble shooting issues as well as elevating knowledge on the team to help build strength and independence. Works closely with Insights leadership, key Insights analysts and RCM Operations team to ensure proper triage/prioritization/workflow is followed and standards are adhered to.
• Support team and department by continuing to develop and implement documented standards and processes, including coordination, updates/modifications, and rollout to the team.
• Support in creating and maintaining Aha reporting/analytics, which serves to monitor Insights team performance and help shape future strategy and protocols
• Assists leadership with approvals, publications, maintenance, and access requests related to the Revenue Cycle [shared] application
• Support team and department by leading initiatives to achieve departmental and/or organizational goals
• Assists Insights Analysts with project management and engagement assurance of our RCM Operational owners associated with analytics/reporting requests
• Ensures system controls are monitored and managed appropriately.
• Researches, presents, and helps to optimize /automate workflow through system updates, enhancement requests and implementation.
• Liaisons with Information Technology, vendors, and RCM team/users as appropriate to coordinate and support IT prioritization, governance approval process(es), development build collaborations, testing, change control, etc.
• Supports technical needs of the department as needed
• Responsible for onboarding new team members with appropriate process, design, and utilization of internal team tools
• First line of support to team members related to troubleshooting issues brought forward.

Organization Expectations, as applicable:

• Ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
• Partners with patient care giver in care/decision making.
• Communicates in a respective manner.and ensures a safe, secure environment.
• Modifies clinical interventions based on population served.
• Fulfills all organizational and learning requirements relevant to the role.
• Follows and maintains knowledge of all relevant laws, regulation, policies, procedures, and standards.
• Supports improvement, efficiency, and innovative thinking.
• Other duties as assigned.

Minimum Requirements:

• Bachelors degree in Statistics, Finance, Data Science, Business Administration, Health Care Administration, or related area PLUS 3 years of experience in health care revenue cycle, reimbursement, financial management or coding OR an approved equivalent combination of education and experience, minimum 6 years
• 3 years experience:
  • Working with Revenue Cycle data
  • Data analysis with EPIC specific analysis tools
  • With reporting tools
• 1 year of experience:
  • SQL
  • Working and developing Microsoft Power BI dashboards and visuals

Preferred Requirements

• Bachelors degree in Statistics, Finance, Data Science, Business Administration, Health Care Administration, or related area PLUS 3 years of experience in health care revenue cycle, reimbursement, financial management or coding OR an approved equivalent combination of education and experience, minimum 6 years.
• 5 years experience in RCM Operations functional areas or a directly related functional area of work
• 3 years experience:
  • With SQL
  • Working/developing Microsoft Power BI dashboards and visuals
• Epic Certification(s)/Proficiency in one or more of the following Epic applications: Cogito, Clarity, Caboodle, and HB/PB Revenue Data Model