Description

Perch Energy is a whole new kind of energy company that makes it easy for businesses and consumers to access clean energy and reduce their carbon footprint. We believe business can be a force for good: We’re on a mission to make clean energy options more accessible, more affordable, and more equitable for all.

Perch Energy has an immediate opening for a Customer Service Representative (Part-Time) reporting to the Senior Manager of Customer Operations. In this role, you will be responsible for engaging with customers on behalf of Perch Energy and adhering to outlined policies, scripts, and procedures during each interaction. The duties for this role will include but not limited to answering phone calls, text messages or emails from customer who inquire about our products, services, their billing and/or general inquiry contact. Additionally, excellent communication and data entry skills are essential for candidates to be successful. The ideal candidate has prior customer service experience and is familiar with Salesforce.

Requirements

• Work Part-Time shift as scheduled: Approximately 25 hours a week, Monday-Friday
• Manage incoming calls as a priority for duration of shift
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Communicate with customers primarily through phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a timely manner 
• Provide introductory information to new customers 
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Resolve inbound customer calls regarding customer accounts
• Troubleshoot and provide customer support on Tier 1 issues 
• Escalate issues to Tier 2 that are outside of scope of support 
• Perform other work-related tasks as assigned 

What you bring to Perch Energy

• High School Diploma; Associate’s Degree or higher preferred
• 1-2 years customer support/call center experience
• Exceptional customer service and communication skills
• Detail-oriented, organized and can work in a fast-paced environment
• Ability to multi-task, prioritize and manage time effectively
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook
• Prior experience with Salesforce is a plus
• Knowledge of Renewable Energy or Community Solar a plus
• Patient, communicative, team player with outstanding interpersonal skills to assist customers with understanding complex billing, product, and service via phone/chat/email interaction
• Excellent written and oral communication skills
• Strong alignment with and passion for the Perch values and mission

What does it mean to be a Percher?

It means you want a day job that makes a difference—and you’re all in on building extraordinary products that get us there. It means you think big. Act fast. Assume value. And it means you can count on us to look out for you while you do it—in a place you can find your tribe.

Perch is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to creating a diverse and inclusive workplace and will do so by actively seeking to hire and promote diverse individuals throughout the company. Providing equal employment opportunities to all employees and applicants for employment is critical to our identity and we do not discriminate on the basis of race, color, religion, religious creed, national origin, ancestry, sex, age, handicap (disability), sexual orientation, gender identity/ or expression, genetics, veteran status, marital status, pregnancy or pregnancy-related condition, military status or obligation, or other protected status, in accordance with applicable federal, state and local laws.