Responsibilities

Peraton is looking for an IT Operation Analyst that is within a commutable distance from Herndon, VA.

Must be a US Citizen and be able to obtain Common Access Card (CAC)

Candidate will be part of the Service Continuity (Service Delivery) Team – Operations Analyst/Service Administrator on the Department of Defense (DoD) Defense Travel System (DTS) program.

This team provides daily operations monitoring, system and application checks, and initial triage of service anomalies detected or reported by the end-user community. They support data load activities for the PROD and EWTS environments. Service Continuity has direct responsibility and management over DTS applications software for startup/shutdown and recycles of software components. When needed, the Service Continuity Team escalates issues to other program teams to assist in resolving a service anomaly. In the case of a severe incident affecting service to the end-user, the team coordinates communications among the DTS staff to expedite service restoration and also provides communication to external agencies. The Service Continuity Team monitors the DTS infrastructure and application services and provides oversight and management of system incidents and assists the DTS Help Desk, Travel Assistance Center (TAC), run by the Defense Travel Management Office (DTMO), by addressing trouble tickets pertaining to operational issues for the PROD and EWTS environments. The team also performs routine infrastructure changes, coordinates with Configuration Management (CM) and Development for application releases, and coordinates with the Hosting Services Team to support monthly maintenance activities.

The Service Continuity Team provides operational services for Production (PROD), Continuity Of Operations (COOP)/ Disaster Recovery, and Enterprise Web Training System (EWTS). 

The service includes supporting the application, infrastructure, connectivity, interfaces, data loads, and other services (e.g., travel-related services provided by third parties). 

This person will:

• Support Production services (once government access is approved)
• • Support tasks in LAB environment for training and Splunk Support for releases
• Provide 24x7x365 Operational Support for a DoD Application
  • Provide on call after hours and weekend support (weekly rotational) in addition to day-to-day tasks
• Provide operational support by creating, maintaining, and executing scripts and processes used to facilitate service delivery.
• Provide continuous monitoring of the system and as exceptions occur, evaluate and determine the best course of action to correct the problem in accordance with standard operating procedures, policies, and using your own judgment.
  • Monitor system events, availability, and performance including response time, space management, interfaces, etc.
• Support Application shut down, start-up, and validations for daily system checks, incident response procedures, and Monthly Hosting Services Maintenance patching cycles
• Manage Incident Reports: Create, modify, and maintain incident reports, tracking service anomalies, root cause analysis and resolution and communicate with the appropriate teams to ensure timely resolution.
• Act as the primary liaison and provide communications between the Travel Assistance Center and other external partners for system degradations, scheduled maintenance, or unscheduled events.
  • Communicate (written and verbal) with internal and external stakeholders regarding operational status, and incident management activities
  • Escalate issues to other program teams to assist with resolving a service anomaly.
• Support release deployments, and integration of external interface changes to ensure the operational service is not interrupted and maintain login credential passwords for interface partners (where applicable)
• Perform trend analysis and review past incidents to determine patterns and ways to improve processes or prevent future occurrences.
• Collect data and update/maintain operations metric data and perform routine data loads using defined procedures and collect/post evidence
• Support Junior level administrators/technicians to provide guidance where necessary
• Create, modify, and maintain appropriate system documentation including standard operational procedures/instructions and knowledgebase for triaging the operational service.
• Create and maintain work tickets and ensure Work Tickets are worked in a timely manner, completed/implemented successfully and the work tickets are updated appropriately
• Work independently or as a member of a team on complex tasks

Qualifications

The candidate must:

• BS 5-7 Years’ hands-on technical experience, MS 3-5, PhD 0-2
• U.S. Citizen, ability to obtain a DoD Public Trust designation
• A minimum of 5 years, experience working with Linux systems as a Systems Administration or Systems Engineer
• Ability to follow processes and procedures for starting up, shutting down applications and perform User Interface (front end) validations and backend system checks
• Hands-on/working experience with RedHat Linux operating systems and performing problem resolution.
• Hands-on/working experience monitoring and triaging a J2EE application in a Unix/Linux environment
• Hands-on/working experience with Monitoring Tools (e.g. Splunk Enterprise, Xymon, other)
• Working experience with Apache, Tomcat, and Java applications software.

KNOWLEDGE

• Knowledge/Experience of writing shell scripts in languages such as Perl and SHELL
• Knowledge/Experience in TCP/IP networking and troubleshooting on Linux systems.
• Understanding of PKI and SSL protocols.
• Knowledge/Experience in working with F5 Big-IP appliances
• Knowledge of working with a configuration management tool such as Ansible
• Experience working with work ticket tools (e.g. JIRA) and sharepoint/Wiki (Confluence) for documentation support
• Experience working with Microsoft “TEAMS” (collaboration)
• Experience working with Microsoft Office/Office 365 (word, excel)

Benefits: At Peraton, our benefits are designed to help keep you at your best, beyond the work you do with us daily. We are fully committed to the growth of our employees. From fully comprehensive medical plans, to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

Peraton Overview

Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.

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