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Peoples Trust Company
St. Albans, VT | Full Time
$56k-72k (estimate)
1 Month Ago
Systems Operator-Help Desk
$56k-72k (estimate)
Full Time | Banking 1 Month Ago
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Peoples Trust Company is Hiring a Systems Operator-Help Desk Near St. Albans, VT

Description

This position’s primary responsibility is to administer the daily bank systems processing according to established procedures, reporting any problems directly to the Information Technology Supervisor and Chief Information Officer. This position is responsible completing the end of day “Closing” processing procedures daily.

This position also provides help desk support to ensure proper application/program operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools and communicating with software vendors.

Essential Duties are:

  • Efficiently and effectively follows a prearranged schedule of activities via the daily processing checklist that includes, executing jobs, monitoring system and application messages, downloading reports, End of day procedures, nightly update and backup of daily files.
  • Administer statement production and all printing/processing of notices (including electronic document distribution “e”Statements/Notices).
  • Responsible for reporting hardware and/or software errors to the Information Technology Supervisor and CIO.
  • Responsible for insuring electronic files are processed within established time frames and insuring memo-posting are available at specified times.
  • Ensure all reports are downloaded to the Content Management system
  • Is the first point of contact for the Help Desk. Receives, resolves and assigns help requests from end users via both telephone and help desk ticketing system.
  • Installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.

Requirements

Knowledge/Skills/Experience Requirements:

Formal education in the field of computer science and/or 1-2 years equivalent work experience preferred. Experience with Microsoft 365 is beneficial. Technical Certifications such as Microsoft and Comptia are preferred. General banking knowledge is beneficial.

Skills/Abilities

Strong written and oral communication skills

Strong analytical skills that result in problem resolution

Able to retain and apply a variety policies/procedures/regulations

Work in a fast paced environment under pressure

Ability to multi task and prioritize a fluctuating work load

Physical Demands/Condition Requirements:

General Office/Bank Environment. Must be able to install new work stations, requiring some bending, crawling and lifting up to 30 lbs. Must travel to all locations to provide desk side support as needed.

Equipment Used:

General Office/Bank Equipment. Computer with Microsoft Office, Operating Systems (Microsoft, IBM/AS400).

Hours are 6:30am 3:30pm- M-F

Peoples Trust Company is an Equal Opportunity Employer - Minorities/Females/Vets/Disabled

Paper application forms are also available at each branch location.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$56k-72k (estimate)

POST DATE

02/18/2023

EXPIRATION DATE

09/15/2023

WEBSITE

ptcvt.com

HEADQUARTERS

SAINT ALBANS, VT

SIZE

100 - 200

FOUNDED

1886

CEO

RICHARD V MANAHAN JR

REVENUE

$10M - $50M

INDUSTRY

Banking

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About Peoples Trust Company

Peoples Trust Company was founded by an Act of the General Assembly of the State of Vermont on November 12, 1886. Since our inception, we have enjoyed a commitment to the Vermont tradition of service, quality and value. We believe that banking is about building relationships, making peoples lives easier, and helping folks realize their goals. We have found strength in the connections we make and we graciously welcome new opportunities to effectively participate in the economic and cultural vibrancy of our communities. There are 6 full-service Peoples Trust Company branches with offices in Enos...burg Falls, Essex, St. Albans, Georgia and Swanton. Member FDIC, Equal Housing Lender, NMLS Institution #442104 Privacy Policy: https://www.ptcvt.com/resources-education/security-center/privacy-policy/ More
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