Description

Established in 1998 in Medford, Oregon, People’s Bank of Commerce was formed to provide a community business bank for the southern Oregon area. Since its inception, People's Bank has been providing its customers with superior, responsive and flexible service with a friendly approach. Through conservative solid banking fundamentals and doing right by its customers, employees and community, People's Bank has earned the esteemed reputation as one of the top community banks in Oregon. 

We strive to provide a better experience to our customers and a better career experience for our employees. We recognize that our employees are the messenger of our vision and values and are key to our success. We offer a competitive benefits package including salary commensurate with experience, 401k, Employee Stock Ownership Plan (ESOP), as well as health, dental, vision and life insurance coverage.

Provides basic support to the Commercial Loan Department by assisting with set-up and maintenance of commercial loan customer files. Responsible for documenting commercial/consumer loan packages and files in accordance with established legal regulations and bank policies and procedures. Ensures correct combinations of documents are prepared and or received for each transaction to secure legal interest of the bank. Perform diverse duties in support of, and in conjunction with, the commercial/consumer loan portfolio maintenance, including but not limited to accurately setting up commercial/consumer loan files in computer systems. Provide excellent customer service and administrative support for commercial lending department. An entry level Commercial Loan Assistant may require frequent assistance from more senior colleagues within and outside of the commercial lending department and may have little to no specific loan program knowledge. 

Reports to: Commercial Loan Officer

Supervises: None

Requirements

A. Provide friendly, courteous and professional communication support, including responding to incoming telephone calls, electronic mail and voice mail for both internal and external customers, assisting with simple inquires.

B. Strive for complete and accurate Laser Pro transmittal document requests to help ensure commercial loans are documented to meet regulatory standards, SBA guidelines and bank policy and may require frequent assistance from senior colleagues.

C. Review for accuracy and completeness on all new and renewed loan documents prior to closing, ensure correct combination of loan documents for each transaction and ensure perfection of collateral position. These duties may require frequent assistance from senior colleagues.

D. Obtain all necessary reports (i.e., credit reports, flood certifications, title reports, etc.) for each loan file. 

E. Follow for receipt of property/collateral insurance coverage to assure adequate protection to Bank/ ensure collateral on Insurance Policy is same as on loan plus verify collateral identification numbers to security documents, including flood insurance.

F. Set-up and maintain loan files in accordance with Bank policy and procedures and established guidelines for conventional and SBA loans and may require frequent assistance from senior colleagues.

G. Compile reports (i.e., preparation of Exhibits I & II for CR-115’s, etc.) and prepare customer letters as directed by loan officers.

H. Follow-up for receipt of annual financial reporting from customers and security interests’ documents.

I. Understand and adhere to the compliance of all federal and state laws and regulations and bank policies, procedures, and standards in area of responsibility and may require frequent guidance from senior colleagues.

J. Ability to quickly learn, with assistance, laws and regulations governing bank-lending activities, the Patriot Act (CIP), Bank Secrecy Act and Community Reinvestment Act.

K. Review changes and updates in regulations and policies as required.

L. Complete all required internet compliance training within established timeframes. 

M. Release notes and security interests on paid off loans and may require frequent assistance from senior colleagues.

N. Set Up and Maintain Ticklers and may require frequent assistance from senior colleagues.

O. Respond to simple inquiries from internal and external customers.

P. Attend department and staff meetings as requested.

Q. May be requested to become a Notary Public. 

R. Other duties as assigned.

Performance Standards:

A. Answer telephone by 3rd ring.

B. Respond promptly to walk-in customers and incoming telephone calls by assisting or referring them to appropriate personnel/departments.

C. Maintain a satisfactory level of attendance and tardiness as defined in the bank attendance policy. 

D. Maintain accuracy, neatness and thoroughness in performance of assigned duties to minimize errors. 

E. Prioritize tasks and special assignments to meet deadlines on a daily basis.

F. No errors on transmittal documents. 

G. Work with commercial lending department teammates ensuring credit file maintenance is such that exceptions found in outside reviewer’s audits do not exceed 25%.

Skills and abilities required:

A. Must be able to work within and a team environment, while effectively managing own workload.

B. Excellent oral, written and telephone communication skills.

C. Problem-solving skills and ability to tactfully resolve simple customer situations.

D. Strong proven interpersonal skills in order to provide superior quality service to teammates and customers. Supporting the bank’s commitment to fun, professional, service-oriented working/business environment. 

E. Ability to manage multiple priorities and achieve results according to department priority.

Education, training and experience:

A. Prior banking experience preferred or comparable experience in an analytical and support type role.

B. Successful completion of a high school diploma or GED. 

C. Excellent knowledge of office equipment essential to job performance: ten-key calculator, personal computer.

D. Strong knowledge of computer programs: Word, Excel, Outlook, and Internet usage. Basic knowledge of CSI core operating system preferred.

Working environment and conditions:

A. Physical Demands:

Lifting (up to 30 Pounds)

Sitting

Walking

Standing

Finger dexterity

B. Mental Demands:

Interaction with staff and customers

Act on own initiative

Work unsupervised to meet deadlines/demands

Problem-solving

May include extended periods of time at the computer terminal

Occasional overtime may be required

C. Environmental Demands:

Occasional exposure to noise, hazards, fumes, dust or odors associated with office location and external influences

Potentially hazardous conditions associated with financial instructions, i.e., robbery, kidnap, extortion, etc.

Equipment and tools:

A. General office equipment including, but not limited to:

• Personal computer Cell phone 
• Fax machine Voicemail
• Copy machine Calculator
• Telephone

B. Computer, peripherals, and Microsoft Office software.

The above statements are intended to describe the general nature and level or work to be performed. They are not intended to be an all-inclusive listing of all responsibilities, duties and skills required for this position.

I have read this job description and acknowledge my understanding of the duties and responsibilities set forth herein. I understand that People’s Bank of Commerce has the right to modify or make changes to the job description at any time.