Overview

Responsible for providing administrative and leasing support for assigned property. Establishes inviting atmosphere for prospective residents and guests, and provides superlative customer service to current residents. Maintains knowledge of Company’s policies and procedures, as well as applicable housing laws and regulations. 

Responsibilities

• Provides first-line customer service for prospective and current residents, as well as property guests. Maintains welcoming environment in Leasing Office
• Leads tours of property, showing vacant units and marketing property amenities 
• Tracks and follows up with all referrals, walk-ins, and phone inquiries
• Develops and maintains reference book detailing property’s unique features, amenities, size, vacancies, rental rates, and current leasing promotions 
• Assists with developing and coordinating leasing events and resident promotional activities 
• Prepares leasing checklist and package which includes all required forms, deposits, schedules, and information
• Processes lease applications
• Completes and maintains lease files for each rental, and ensures all files contain required documentation outlined in the Resident File Setup
• Collects rental deposits and rent. Delivers deposits to bank. 
• Utilizes maintenance software program to enter in and track work orders 
• Inspects apartments for move-in/out condition and turnover status 
• Prepares and distributes required reports, monthly newsletters, tenant correspondence, etc. 
• Works with management to develop and implement residential programming, including special events and ongoing instructional and recreational activities 
• Assists Property Manager with annual recertification of each resident 
• Visits comparable properties and assists Property Manager in preparing quarterly competitive market analysis 
• Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws
• Orders office supplies and welcome gifts for new residents 
• Assists with the development and implementation of resident services programming 
• Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays 
• Maintains strict adherence to invoice approval policy. Position does not have authority to purchase any goods or services 

Qualifications

Required Education and Experience: 

• High School Diploma or equivalent 
• 1 year experience in multi-family property management preferred 
• Experience in affordable housing preferred 
• Experience with Low Income Housing Tax Credit Program and/or Hope 6 preferred
• Knowledge of HUD programs including but not limited to HOPE 6 and project-based Section 8 
• Proficiency in Yardi preferred 
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook
• Excellent customer service skills 
• Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties) 

Working Conditions: 

• Ability to work periodic flexible hours is required. Ability to travel by plane and automobile is required.
• Ability to work at property locations within or near transitional neighborhoods 
• Ability to climb stairs, take elevators, bend, squat and reach overhead.