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Technical Support Representative
Full Time 6 Months Ago
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Penguin Solutions is Hiring a Technical Support Representative Near Fremont, CA

Overview

Every day at SGH, we power growth and expand possibilities. We come from a broad collection of experiences and diverse backgrounds, but we’re united by a drive to raise the bar for the impactful technologies we design and manufacture, our customers, and each other. With an open and inclusive culture, we help one another think creatively and look beyond – because when we’re each at our best, we’re even more powerful together.

Responsibilities

Summary

Penguin Computing, a subsidiary of SMART Global Holdings (SGH), is looking for Technical Support Representative.

Penguin Computing Technical Support provides dedicated, remote, Linux systems administration for complex, integrated environments involving high-performance computing, cloud, and enterprise systems. This position requires strong technical skills and the ability to understand, document, configure, administer, troubleshoot, and resolve issues in deployed environments. This is a customer-facing position. Successful candidates must have excellent communication skills, a friendly demeanor, the ability to work with others, and to remain calm, focused, and organized.

Essential Duties and Responsibilities

  • Support Linux-based, high-performance computing (HPC) and Storage Solutions featuring a wide range of technologies.
  • Render professional, timely, and expert user support.
  • Manage and maintain system infrastructure (hardware and software).
  • Troubleshoot software and hardware issues.
  • Prioritize duties in consultation with customers
  • Manage the RMA process and coordinate support escalations for Penguin Computing and third-party hardware and software.
  • Fully document processes, procedures, and all work performed.
  • Participate in growing Penguin Computing's technical capabilities through knowledge-sharing and team activities.
  • Investigate and solve technical issues encompassing Enterprise Data Center Hardware, Software & Storage technologies.
  • After hours call rotation and pager duty.

Important Skills

Preferred Qualifications

  • Red Hat Certified Systems Administrator (RHCSA), SUSE Certified Administrator (SCA), or equivalent.
  • Strong knowledge of High-Performance Computing (HPC)
  • Knowledge of Storage Solutions
  • Knowledge of Networking both hardware and software including Mellanox, Cisco devices.
  • Familiarity with accelerated computing technologies (e.g., GPUs).

Experience/Education

  • Bachelor’s Degree in Computer Science, Computer/Electrical Engineering, or a related field (or equivalent experience).
  • 3 years of hands-on experience with UNIX/Linux server environments.
  • Strong Linux systems administration skills and experience with open source technologies.
  • Understanding of network technologies, architectures, and protocols.
  • Practical knowledge of software-defined storage architecture and administration.
  • Practical knowledge of implementation and administration of High-Performance Computing (HPC) technologies, including cluster resource management, job scheduling, etc.
  • Ability to communicate clearly and effectively.

We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.

Job Summary

JOB TYPE

Full Time

POST DATE

09/09/2022

EXPIRATION DATE

12/09/2022

WEBSITE

penguinsolutions.com.br

HEADQUARTERS

Sao Paulo

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The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.

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