Search By
301 Jobs
Technical Support Representative Penguin Solutions Fremont, CA | Full Time
15 Days Ago
Technical Support Representative FUJIFILM Bothell, WA | Other
5 Days Ago
Technical Support Representative Pushpay Colorado Springs, CO | Full Time
13 Days Ago
Technical Support Representative Pushpay Redmond, WA | Full Time
13 Days Ago
Technical Support Representative MCI Military Recruitment Jacksonville, FL | Full Time
15 Days Ago
Technical Support Representative MCI Military Recruitment Melbourne, FL | Full Time
15 Days Ago
Technical Support Representative MCI Careers Jacksonville, FL | Full Time
15 Days Ago
Technical Support Representative MCI Careers Melbourne, FL | Full Time
15 Days Ago
Technical Support Representative OnBrand24 Savannah, GA | Other
15 Days Ago
Technical Support Representative Mass Markets Wichita, KS | Full Time
15 Days Ago
Technical Support Representative MCI Military Recruitment Las Cruces, NM | Full Time
15 Days Ago
Technical Support Representative MCI Careers Las Cruces, NM | Full Time
15 Days Ago
Technical Support Representative MCI Careers Dallas, TX | Full Time
15 Days Ago
Technical Support Representative Brightflag Sydney, FL | Full Time
23 Days Ago
Technical Support Representative Vitu San Diego, CA | Full Time
28 Days Ago
Technical Support Representative Vitu Harrisburg, PA | Full Time
30 Days Ago
Technical Support Representative Socket Telecom, LLC Columbia, MO | Full Time
1 Month Ago
Technical Support Representative 100 Krakow, WI | Full Time
1 Month Ago
Technical Support Representative Jane Technologies Santa Cruz, CA | Full Time | Remote
1 Month Ago
Technical Support Representative Implant Direct Sybron Manufacturing LLC Westlake Village, CA | Full Time
1 Month Ago
Technical Support Representative Global Payment Holding Company Remote, PA | Full Time | Remote
1 Month Ago
Technical Support Representative Audio Enhancement West Jordan, UT | Full Time
1 Month Ago
Technical Support Representative 101 Proofpoint, Inc. Pittsburgh, PA | Full Time
1 Month Ago
Technical Support Representative (Part-Time) Mass Markets Wichita, KS | Part Time
8 Days Ago
Partner Support Representative - (Technical Support) - Remote Peek Boise, ID | Full Time | Remote
14 Days Ago
More Search Results

Technical Support Representative

Fremont, CA | Full Time
15 Days Ago

Job Description

Overview

Every day at SGH, we power growth and expand possibilities. We come from a broad collection of experiences and diverse backgrounds, but we’re united by a drive to raise the bar for the impactful technologies we design and manufacture, our customers, and each other. With an open and inclusive culture, we help one another think creatively and look beyond – because when we’re each at our best, we’re even more powerful together.

Responsibilities

Summary

Penguin Computing, a subsidiary of SMART Global Holdings (SGH), is looking for Technical Support Representative.

Penguin Computing Technical Support provides dedicated, remote, Linux systems administration for complex, integrated environments involving high-performance computing, cloud, and enterprise systems. This position requires strong technical skills and the ability to understand, document, configure, administer, troubleshoot, and resolve issues in deployed environments.  This is a customer-facing position.  Successful candidates must have excellent communication skills, a friendly demeanor, the ability to work with others, and to remain calm, focused, and organized.

 

Essential Duties and Responsibilities

  • Support Linux-based, high-performance computing (HPC) and Storage Solutions featuring a wide range of technologies.
  • Render professional, timely, and expert user support.
  • Manage and maintain system infrastructure (hardware and software).
  • Troubleshoot software and hardware issues.
  • Prioritize duties in consultation with customers
  • Manage the RMA process and coordinate support escalations for Penguin Computing and third-party hardware and software.
  • Fully document processes, procedures, and all work performed.
  • Participate in growing Penguin Computing's technical capabilities through knowledge-sharing and team activities.
  • Investigate and solve technical issues encompassing Enterprise Data Center Hardware, Software & Storage technologies.
  • After hours call rotation and pager duty.

 

Important Skills

Preferred Qualifications

  • Red Hat Certified Systems Administrator (RHCSA), SUSE Certified Administrator (SCA), or equivalent.
  • Strong knowledge of High-Performance Computing (HPC)
  • Knowledge of Storage Solutions
  • Knowledge of Networking both hardware and software including Mellanox, Cisco devices.
  • Familiarity with accelerated computing technologies (e.g., GPUs).

 

Experience/Education

  • Bachelor’s Degree in Computer Science, Computer/Electrical Engineering, or a related field (or equivalent experience).
  • 3 years of hands-on experience with UNIX/Linux server environments.
  • Strong Linux systems administration skills and experience with open source technologies.
  • Understanding of network technologies, architectures, and protocols.
  • Practical knowledge of software-defined storage architecture and administration.
  • Practical knowledge of implementation and administration of High-Performance Computing (HPC) technologies, including cluster resource management, job scheduling, etc.
  • Ability to communicate clearly and effectively.

 

 

 

We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.

 

Skills for Technical Support Representative

The job skills required for Technical Support Representative include Technical Support, Communication Skills, Networking, Computer science etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative. Select any job title you are interested in and start to search job requirements.

Job Openings with Skill of Technical Support
MORE>>
Job Openings with Skill of Communication Skills
MORE>>
Job Openings with Skill of Networking
MORE>>
Job Openings with Skill of Computer science
MORE>>

Career Path for Technical Support Representative

The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.