Description

Ready to work and have fun on Fort Lauderdale Beach?

Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 

SUMMARY

At THE PELICAN GRAND BEACH RESORT, we passionately strive to be the best and create excellence in everything we do. More than a slogan, we empower our employees to make positive impacts BY providing genuine service, the relationships we build with our guests and creating unforgettable experiences.

The Front Desk Guest Service Agent will:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Post all charges without delay and update the folio 

Requirements

The individual must possess the following knowledge, skills, and abilities. Must also be able to explain and demonstrate that he or she can perform these essential functions of the job. 

• 1-3 years experience as a Front Desk Agent at a hotel &/or similar role a MUST.
• Must have a working knowledge of types of room set-ups, capacities, relation to type of event, etc.
• Must have excellent interpersonal and sales-related skills.
• Must be able to prepare and analyze data and figures, and transcriptions prepared on and generated by computer.
• Must be able to speak, read, write and understand English.
• Requires good communication skills, both verbal and written.
• Must possess computational ability.
• Must be able to pass a background check.
• Must be legally eligible to work in the United States.

Physical Requirements

• Must be able to stand up 6-10 hours a day