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4 Customer Service Specialist Jobs in Orland Park, IL

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Pearle Vision - Orland Park/Oakbrook Terrace
Orland Park, IL | Full Time
$36k-45k (estimate)
4 Months Ago
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Customer Service Specialist
$36k-45k (estimate)
Full Time 4 Months Ago
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Pearle Vision - Orland Park/Oakbrook Terrace is Hiring a Customer Service Specialist Near Orland Park, IL

ABOUT US:

This is not just a job..........it's a career path with endless possibilities in a vast and growing field. The happiness of those we serve is dependent on the happiness of our associates, so you'll receive excellent compensation and a benefits package with additional perks designed to make you smile. We consider our work environment our sanctuary and take great efforts to protect it from negativeness from the outside or from within.The work you do will be challenging yet rewarding. But you'll earn more than a paycheck: you can enjoy opportunities to grow your career. Most of all, we believe you can find purpose, meaning, and the chance to be part of something bigger than yourself. Check out our Google reviews!

BENEFITS:

  • Competitive Compensation

  • Guaranteed $18-$20

  • Paid Vacations

  • Unpaid Time Off

  • 6 Paid Holidays

  • 5 Paid Sick Days

  • Instant Commissions

  • Medical Benefits

  • Complimentary Eyewear

  • Family and Friends Discounts

Major duties and responsibilities:

  • Answers phones in a timely manner and transfers call to the appropriate individual or department
  • Books appointments and collects all relevant demographics and insurance information
  • Determines the reason for the patients' call and takes time to explain all required paperwork, tests, and services as well as communicates the appropriate time frame
  • Is attentive to details; reviews patient information carefully; shows patience and courtesy to indecisive or difficult to please patients; offers to track down answers to unfamiliar questions; consults with the manager when necessary
  • Monitors confirmations and transfers information to the appropriate platforms
  • Process claims and enters orders

Skills:

  • Strong communicator and listener to patients and associates
  • Strong interpersonal skills (friendly, caring, patient)
  • Familiarity and efficiency with computers and on adapts quickly to new software
  • Strong organizational skills

Education& Experience:

  • High School Graduate or equivalent

  • Comparable experience typically achieved with a minimum of 1-2 years in a call center or customer service specialist environment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The incumbent or successful candidate must meet the position requirements above in order to perform the essential functions of this position and achieve the outcomes/results indicated in this position description. The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job.

Job Summary

JOB TYPE

Full Time

SALARY

$36k-45k (estimate)

POST DATE

11/04/2022

EXPIRATION DATE

02/03/2023

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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.

If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

02/03/2022: New Britain, CT

Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.

01/27/2022: Lowell, MA

Customer agents talk to customers on behalf of businesses and companies.

01/30/2022: Rockford, IL

They help customers with their queries and complaints.

02/04/2022: South Bend, IN

A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

01/31/2022: Rapid City, SD

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

02/10/2022: Toledo, OH

Communicate as efficiently as possible.

01/12/2022: Gary, IN

Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

02/13/2022: Galveston, TX

Position requires thorough knowledge of product lines and the ability to exceed customer expectations.

02/17/2022: Pascagoula, MS

6-12 months of customer service experience and/or training; or equivalent combination of education and experience.

02/28/2022: Laramie, WY

Step 3: View the best colleges and universities for Customer Service Specialist.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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